Claims Team Leader - Marine Cargo & Property D&F

New Vacancy - Claims Team Leader

Insurer: City of London

I am currently partnered with a leading Insurer who are seeking a Claims Lead to join the business and steer the small Claims team of three. This role will be handling Claims within Property, BI, Marine Cargo, CAR (All Risks), Engineering, Casualty and more from multiple jurisdictions including the UK, Europe, Middle East, Africa and more. My client is seeking a Claims professional with 10+ years experience, and ideally 2/3+ years mentoring/managing a team as this will be a leadership position. International experience is desired, not essential.

Key Responsibilities:

• Lead and manage the claims team to deliver an efficient, high-quality front-line service, using client feedback to drive continuous improvements in customer satisfaction.
• Oversee claims handling, cost control, and recovery processes in line with agreed targets and service standards, improving efficiency and reducing costs.
• Review and approve claims payments and settlements within delegated authority limits.
• Provide technical guidance on complex and high-value claims.
• Manage relationships with outsourced service providers, ensuring consistent delivery of high-quality service to policyholders.
• Develop and produce regular management information reports for senior leadership.
• Analyse claims data to assess individual client histories and identify trends and patterns across portfolios.
• Contribute to management meetings by providing insights on claims trends, large losses, and operational performance to support decision-making.
• Maintain accurate claims records and ensure compliance with all relevant regulatory, legal, and internal governance requirements, supporting audits where required.
• Collaborate with brokers, adjusters, co-insurers, and internal stakeholders to resolve complex claims and inform strategic decisions.
• Drive the development and enhancement of claims systems and processes, promoting best practice across the team.
• Set clear objectives for team members, monitor performance against KPIs, and provide ongoing coaching and feedback.
• Establish and deliver training and mentoring programmes to strengthen technical expertise and support career development.
• Undertake additional duties as reasonably required to meet business needs.

Skills & Experience:

• Minimum of 10 years' experience in claims, including at least 3 years in a leadership role.
• Demonstrated experience managing and developing a claims team, including performance oversight and process improvement.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Expertise in Cargo and Property & Casualty claims, with a solid understanding of regulatory and compliance frameworks.
• Proficiency in claims management systems and Microsoft Office.
• Excellent communication and interpersonal skills, with experience engaging with clients, brokers, stakeholders, and regulators.