At a Glance
- Tasks: Oversee claims operations, manage supplier relationships, and ensure high service standards.
- Company: Leading Lloyd's Insurer with a focus on innovation and excellence.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborative culture with a commitment to continuous improvement and professional development.
- Why this job: Join a pivotal role in enhancing operational efficiency and customer satisfaction.
- Qualifications: Experience in claims management and strong operational skills required.
The predicted salary is between 56059 - 68517 £ per year.
New Vacancy - Operations Manager (Claims)Lloyd's Insurer London / Birmingham / Worthing I am currently partnered with a leading Insurer who are seeking an Operations Manager to join their Claims Operations function.
This role will be varied including but not limited to; client relationship/management, operational data governance, FNOL claims oversight and management, general facilities office management.
My client is seeking an operational professional with a claims background, handling operational.
Someone with TPA experience would be very beneficial, as well as supplier management.
Key Responsibilities As Operations Manager, you'll have responsibility for overseeing a number of key operational areas, ensuring high standards of service delivery, governance and performance.
Your responsibilities will include: Panel Solicitor Supplier Management You'll take ownership of strategic relationships with panel solicitors and other key suppliers, ensuring contractual and service expectations are consistently met.
This will include: Managing strategic supplier relationships and contractual governance.
Monitoring performance against agreed SLAs, KPIs and contractual obligations .
Identifying service issues and driving appropriate remediation.
Working with panel firms to deliver continuous improvement and enhance service quality, efficiency and customer outcomes.
Producing and presenting management information and performance reporting.
Acting as the key escalation point for operational issues and supplier concerns.
Supporting internal and external audits and ensuring findings are addressed within agreed timescales.
Data Governance Privacy You'll also play a key role in supporting data governance and privacy activities across Operations.
Responsibilities will include: Leading First Line data governance activity within Operations.
Maintaining data flow maps and supporting data protection assessments.
Assisting with remediation activity where required.
Supporting the investigation and resolution of data breaches and data-related incidents.
Ensuring operational processes remain aligned with relevant data protection and governance requirements.
First Notification of Loss (FNOL) A key element of the role will be the operational oversight of the FNOL function , ensuring service levels, quality standards and customer outcomes are consistently achieved.
You'll be responsible for: Overseeing day-to-day operational performance across FNOL.
Monitoring agreed service levels and quality standards.
Analysing and reporting SLA breaches and operational incidents to senior leadership.
Producing and reviewing MI to identify trends, risks and opportunities for improvement.
Ensuring operational risks and control weaknesses are appropriately identified, managed and remediated.
Supporting audit activity and ensuring findings are addressed effectively.
Facilities General Operations The role also has responsibility for wider business operations and facilities across the organisation's UK offices.
This will include: Leading facilities management across UK office locations.
Ensuring safe, compliant and effective working environments.
Maintaining compliance with relevant Health Safety legislation, policies and regulatory requirements .
Overseeing office managers and Health Safety resources.
Managing building maintenance, facilities and wider business support services.
Ensuring annual Health Safety, fire risk and workplace assessments are completed.
Tracking actions through to successful completion.
Maintaining appropriate first aid and fire warden coverage across all locations.
Ensuring relevant training and certifications remain current.
Change Continuous Improvement You'll work closely with Change and Project teams, supporting strategic initiatives and wider organisational change programmes.
You'll also be expected to: Identify opportunities to improve operational efficiency and effectiveness.
Lead continuous improvement initiatives across the function.
Strengthen processes, controls and service delivery.
Support the implementation of operational change.
Identify and mitigate operational risks.
Promote a culture of continuous improvement across the wider operations team.
Operations Manager (Claims) employer: High Finance (UK) Limited T/A HFG
As a leading global insurer based in the heart of the City of London, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. With a permanent hybrid working model, we offer flexibility alongside competitive benefits and opportunities for professional growth within a high-performing finance team. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and encourages continuous development.
Contact Details:
High Finance (UK) Limited T/A HFG Recruitment Team
