Job Description New Vacancy - Operations Manager (Claims) I am currently partnered with a leading Insurer who are seeking an Operations Manager to join their Claims Operations function. client relationship/management, operational data governance, FNOL claims oversight and management, general facilities & office management. My client is seeking an operational professional with a claims background, handling & operational. As Operations Manager, you'll have responsibility for overseeing a number of key operational areas, ensuring high standards of service delivery, governance and performance. Monitoring performance against agreed SLAs, KPIs and contractual obligations. Working with panel firms to deliver continuous improvement and enhance service quality, efficiency and customer outcomes. Producing and presenting management information and performance reporting. Data Governance & Privacy You'll also play a key role in supporting data governance and privacy activities across Operations. Leading First Line data governance activity within Operations. Maintaining data flow maps and supporting data protection assessments. Supporting the investigation and resolution of data breaches and data-related incidents. Ensuring operational processes remain aligned with relevant data protection and governance requirements. A key element of the role will be the operational oversight of the FNOL function, ensuring service levels, quality standards and customer outcomes are consistently achieved. Overseeing day-to-day operational performance across FNOL. Monitoring agreed service levels and quality standards. Producing and reviewing MI to identify trends, risks and opportunities for improvement. Ensuring operational risks and control weaknesses are appropriately identified, managed and remediated. Facilities & General Operations The role also has responsibility for wider business operations and facilities across the organisation's UK offices. Leading facilities management across UK office locations. Maintaining compliance with relevant Health & Safety legislation, policies and regulatory requirements. Overseeing office managers and Health & Safety resources. Managing building maintenance, facilities and wider business support services. Ensuring annual Health & Safety, fire risk and workplace assessments are completed. Maintaining appropriate first aid and fire warden coverage across all locations. Ensuring relevant training and certifications remain current. You'll work closely with Change and Project teams, supporting strategic initiatives and wider organisational change programmes. Support the implementation of operational change. Identify and mitigate operational risks.
Contact Details:
High Finance (UK) Limited T/A HFG Recruitment Team
