At a Glance
- Tasks: Oversee claims operations, manage supplier relationships, and ensure high service delivery standards.
- Company: Leading insurer with a focus on operational excellence and client satisfaction.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity for growth in a supportive and innovative team.
- Why this job: Join a pivotal role in shaping operational success and enhancing customer experiences.
- Qualifications: Experience in claims management and strong relationship-building skills.
The predicted salary is between 59400 - 72600 £ per year.
New Vacancy - Operations Manager (Claims) Lloyd's Insurer London / Birmingham / Worthing I am currently partnered with a leading Insurer who are seeking an Operations Manager to join their Claims Operations function.
This role will be varied including but not limited to; client relationship/management, operational data governance, FNOL claims oversight and management, general facilities & office management.
My client is seeking an operational professional with a claims background, handling & operational.
Someone with TPA experience would be very beneficial, as well as supplier management.
Key Responsibilities As Operations Manager, you'll have responsibility for overseeing a number of key operational areas, ensuring high standards of service delivery, governance and performance.
Your responsibilities will include: Panel Solicitor & Supplier Management You'll take ownership of strategic relationships with panel solicitors and other key suppliers, ensuring contractual and service expectations are consistently met.
This will include: * Managing strategic supplier relationships and contractual governance. * Monitoring performance against agreed SLAs, KPIs and contractual obligations. * Identifying service issues and driving appropriate remediation. * Working with panel firms to deliver continuous improvement and enhance service quality, efficiency and customer outcomes. * Producing and presenting management information and performance reporting. * Acting as the key escalation point for operational issues and supplier concerns. * Supporting internal and external audits and ensuring findings are addressed within agreed timescales.
Data Governance & Privacy You'll also play a key role in supporting data governance and privacy activities across Operations.
Responsibilities will include: * Leading First Line data governance activity within Operations. * Maintaining data flow maps and supporting data protection assessments. * Assisting with remediation activity where required. * Supporting the investigation and resolution of data breaches and data-related incidents. * Ensuring operational processes remain aligned with relevant data protection and governance requirements.
First Notification...
Operations Manager (Claims) in London employer: High Finance
Join a leading organisation in the insurance sector as a Technical Accounting Manager, where you will thrive in a dynamic work culture that values collaboration and innovation. With a strong focus on employee growth, the company offers extensive training opportunities and support for professional development, ensuring you can advance your career while making a meaningful impact. Located in a vibrant area, you'll enjoy a stimulating environment that fosters creativity and teamwork, making it an excellent place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager (Claims) in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like High Finance). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like High Finance. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Operations Manager (Claims) in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at High Finance.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at High Finance. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at High Finance
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at High Finance to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at High Finance, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding High Finance's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
