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For Companies At a Glance
- Tasks: Engage with customers via Live Chat, email, text, and phone to provide top-notch service.
- Company: Join a family-run business known for innovation and exceptional customer experiences since 1997.
- Benefits: Enjoy a competitive salary, free gym membership, relaxed office vibes, and a pension scheme.
- Why this job: Be part of a dynamic team where your contributions directly enhance member satisfaction.
- Qualifications: Previous customer service experience and strong interpersonal skills are essential.
- Other info: Own transport required; great opportunity for career growth in a supportive environment.
The predicted salary is between 22000 - 33000 £ per year.
An established and forward-thinking organisation is seeking a motivated Customer Service Representative to join its team. This family-run business has been at the forefront of its industry since 1997, known for industry-leading products and exceptional customer experiences. The company values innovation, teamwork, and a can-do attitude.
Role Responsibilities:
- Respond to enquiries via Live Chat, email, text, and phone with professionalism and efficiency.
- Manage contracts and associated administrative tasks.
- Collaborate with teams across Membership, Development, Sales, and Marketing.
- Solve problems proactively and contribute to overall member satisfaction.
Candidate Profile:
- Have previous experience in a customer service role.
- Demonstrate strong interpersonal and organisational skills with keen attention to detail.
- Possess IT proficiency and a general knowledge of GDPR.
- Exhibit a confident and polite telephone manner.
- Be capable of prioritising tasks during busy periods and working independently or as part of a team.
Benefits and Rewards:
- A competitive salary.
- Free gym membership at a local site.
- A relaxed office environment with free on-site parking.
- A pension scheme and a rewards program.
Location: On-site near Solihull, Birmingham | Hours: 38 hours per week.
This is an excellent role for an experienced Customer Service Representative to work in a varied role within a busy team. In return, you will receive a competitive salary of £27,500 and excellent benefits. It is essential that you have your own transport, as this location cannot be reached on public transport.
Customer Service Representative employer: High Bluff Design/Build LLC
Contact Detail:
High Bluff Design/Build LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research their values and products so you can show off your knowledge during interviews. This will help us stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via various channels, it’s crucial to sound confident and professional. We recommend doing mock calls or role-playing scenarios with friends.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage directly with us.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your previous experience in customer service and any relevant skills that match what we're looking for, like strong interpersonal skills and IT proficiency.
Show Your Personality: We love a can-do attitude! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show us why you’re passionate about providing exceptional customer experiences.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Make sure to address all the key responsibilities and skills mentioned in the job description without rambling on.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at High Bluff Design/Build LLC
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you've excelled in customer service. Think about times when you solved a problem or went above and beyond for a customer. This will demonstrate your capability and fit for the role.
✨Practice Your Communication Style
Since this role involves responding to enquiries via various channels, practice your communication skills. Whether it's on the phone or through email, ensure you convey professionalism and clarity. You might even want to do a mock interview with a friend to get comfortable.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about common challenges in customer service and prepare your responses. This shows that you can think on your feet and are ready to tackle real-life situations.
