At a Glance
- Tasks: Provide friendly IT support for various systems and help colleagues thrive.
- Company: Join Higgidy, a vibrant company with a focus on teamwork and innovation.
- Benefits: Enjoy delicious food, competitive holidays, and perks through Perkbox.
- Other info: Participate in fun company events and volunteer for causes you care about.
- Why this job: Make a real difference by supporting your team with tech solutions.
- Qualifications: Experience with Microsoft Office, Windows, and hardware troubleshooting.
The predicted salary is between 30000 - 40000 £ per year.
At Higgidy there is a wide range of IT and Systems used by various departments when working in the office, remotely and in production areas. We have an exciting opportunity for a friendly, helpful and effective IT support analyst to be part of the team to support the business and staff when using IT and Systems.
What will you be DOING?
- Providing 1st and 2nd line support for Windows desktop and server operating systems, AD, MS Office 365 including Word, Excel, Powerpoint, Sharepoint & Teams
- Administration and support of Systems used at Higgidy, the group and departments.
- Liaising with and utilising 3rd party support providers to resolve issues (not only with supported applications)
- Providing IT support from a software and hardware perspective, both in the office, remote and in production areas requiring PPE.
- Setting up A/V required for huddles, on-site and remote meetings, presentations & training sessions
- Deployment of hardware (monitors, docking stations, laptops/desktops, keyboards, mice, printers etc) including managing hardware allocated to employees.
- Managing support requests via ticketing system
- Providing Out of Office support as and when required
What SKILLS do you need to have?
- Microsoft Office including Office 365 environment and applications e.g. Word, Outlook, Excel, PowerPoint, Teams, Sharepoint
- Microsoft Windows, both desktop (e.g. 10 & 11) and server (e.g. 2016, 2019) versions
- Dealing with computer hardware, such as laptops, desktops, docking stations, monitors, printers and associated peripherals
- Mobile device experience (mobile phones, Apple/android and windows mobile, ipad & other tablet devices)
- Networking experience; cabling, switches, wifi, DNS, DHCP, domains
- Experience of Server/Comms environments
- ERP (Access) and MES (Mestec) experience useful
- Experience of working in Manufacturing, 24/7 environments
- User & License administration
- A/V experience (video conferencing equipment such as TVs, web cams & microphones, MS Teams and other video conference software)
What will HIGGIDY do for you?
- Delicious complementary Higgidy food
- Competitive holiday entitlement with the potential to buy/sell extra holiday days
- Enhanced Maternity & Paternity leave
- An array of discounts and benefits through the Perkbox platform
- A volunteer day to support a charity or cause you're passionate about through a dedicated day away from work
- Access to exciting company events, including our annual Higgidy Picnic!
IT Helpdesk Executive in Shoreham-by-Sea employer: Higgidy
Higgidy is an exceptional employer that fosters a supportive and inclusive work culture, making it an ideal place for IT Helpdesk Executives to thrive. With competitive benefits such as delicious complimentary food, generous holiday entitlements, and opportunities for personal growth through volunteer days and exciting company events, Higgidy prioritises employee well-being and development. Join us in a dynamic environment where your contributions are valued and you can make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Executive in Shoreham-by-Sea
✨Tip Number 1
Get to know the company culture! Before your interview, check out Higgidy's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your tech skills! Brush up on your knowledge of Windows, Office 365, and any other relevant software. Being able to demonstrate your expertise during the interview can really set you apart from the competition.
✨Tip Number 3
Prepare for common IT support scenarios! Think about how you'd handle specific issues like hardware failures or software glitches. Having a few examples ready will show that you're proactive and ready to tackle challenges head-on.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace IT Helpdesk Executive in Shoreham-by-Sea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Office 365 and Windows operating systems. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your IT support experience!
Craft a Friendly Cover Letter:Your cover letter is your chance to show us your personality! Keep it friendly and professional, and explain why you’re excited about the IT Helpdesk Executive role at Higgidy. Let us know how you can contribute to our team!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and provide effective solutions, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Higgidy
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows desktop and server operating systems, as well as Microsoft Office 365 applications. Be ready to discuss your experience with these tools and how you've used them in previous roles.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past, especially in a fast-paced environment. Think about specific challenges you've faced and how you approached them, as this will demonstrate your ability to provide effective support.
✨Familiarise Yourself with A/V Equipment
Since you'll be setting up A/V for meetings and training sessions, it’s a good idea to know the basics of video conferencing equipment. Be ready to talk about any experience you have with tools like MS Teams, webcams, and microphones.
✨Practice Your Communication Skills
As an IT Helpdesk Executive, you'll need to communicate clearly and effectively with staff at all levels. Practice explaining technical concepts in simple terms, and be prepared to showcase your friendly and helpful attitude during the interview.
