At a Glance
- Tasks: Provide friendly IT support and troubleshoot systems for a dynamic team.
- Company: Join Higgidy, a vibrant company with a focus on teamwork and innovation.
- Benefits: Enjoy delicious food, competitive holidays, and unique perks like volunteer days.
- Other info: Exciting career growth opportunities and engaging company events await you!
- Why this job: Be the go-to tech hero and make a real difference in a fun environment.
- Qualifications: Experience with Microsoft Office, Windows, and hardware troubleshooting is essential.
The predicted salary is between 25000 - 32000 € per year.
At Higgidy there is a wide range of IT and Systems used by various departments when working in the office, remotely and in production areas. We have an exciting opportunity for a friendly, helpful and effective IT support analyst to be part of the team to support the business and staff when using IT and Systems.
What will you be DOING?
- Providing 1st and 2nd line support for Windows desktop and server operating systems, AD, MS Office 365 including Word, Excel, Powerpoint, Sharepoint & Teams
- Administration and support of Systems used at Higgidy, the group and departments.
- Liaising with and utilising 3rd party support providers to resolve issues (not only with supported applications)
- Providing IT support from a software and hardware perspective, both in the office, remote and in production areas requiring PPE.
- Setting up A/V required for huddles, on-site and remote meetings, presentations & training sessions
- Deployment of hardware (monitors, docking stations, laptops/desktops, keyboards, mice, printers etc) including managing hardware allocated to employees.
- Managing support requests via ticketing system
- Providing Out of Office support as and when required
What SKILLS do you need to have?
- Microsoft Office including Office 365 environment and applications e.g. Word, Outlook, Excel, PowerPoint, Teams, Sharepoint
- Microsoft Windows, both desktop (e.g. 10 & 11) and server (e.g. 2016,2019) versions
- Dealing with computer hardware, such as laptops, desktops, docking stations, monitors, printers and associated peripherals
- Mobile device experience (mobile phones, Apple/android and windows mobile, ipad & other tablet devices)
- Networking experience; cabling, switches, wifi, DNS, DHCP, domains
- Experience of Server/Comms environments
- ERP (Access) and MES (Mestec) experience useful
- Experience of working in Manufacturing, 24/7 environments
- User & License administration
- Software installation
- A/V experience (video conferencing equipment such as TVs, web cams & microphones, MS Teams and other video conference software)
What will HIGGIDY do for you?
- Delicious complementary Higgidy food
- Competitive holiday entitlement with the potential to buy/sell extra holiday days
- Enhanced Maternity & Paternity leave
- An array of discounts and benefits through the Perkbox platform
- A volunteer day to support a charity or cause you're passionate about through a dedicated day away from work
- Access to exciting company events, including our annual Higgidy Picnic!
IT Helpdesk Executive employer: Higgidy
Higgidy is an exceptional employer that fosters a supportive and inclusive work environment, perfect for IT Helpdesk Executives looking to make a meaningful impact. With competitive benefits such as delicious complimentary food, generous holiday entitlements, and opportunities for personal growth through volunteer days and engaging company events, Higgidy prioritises employee well-being and development. Located in a vibrant setting, the company encourages collaboration and innovation, making it an ideal place for those passionate about IT support in a dynamic manufacturing context.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Higgidy employees on LinkedIn. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your IT support abilities during interviews or networking events. Bring along examples of how you've solved problems in the past – it’ll make you stand out!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to Higgidy directly through our website and express your interest in the IT Helpdesk Executive role. Sometimes, showing enthusiasm can open doors!
✨Tip Number 4
Prepare for the tech test! Brush up on your knowledge of Windows systems, Office 365, and hardware troubleshooting. Being well-prepared will give you the confidence to ace any technical assessments during the hiring process.
We think you need these skills to ace IT Helpdesk Executive
Some tips for your application 🫡
Show Your IT Skills:Make sure to highlight your experience with Microsoft Office 365 and Windows operating systems. We want to see how you can bring your tech skills to the table, so don’t hold back!
Be Personable:Since this role is all about providing support, let your friendly personality shine through in your application. We’re looking for someone who can connect with our team and help solve problems with a smile.
Tailor Your Application:Take a moment to customise your CV and cover letter for this specific role. Mention any relevant experience with hardware, software, or A/V equipment that aligns with what we do at Higgidy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Higgidy
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows desktop and server operating systems, as well as Microsoft Office 365 applications. Be ready to discuss your experience with hardware like laptops and printers, and how you've tackled IT issues in the past.
✨Show Off Your Problem-Solving Skills
During the interview, be prepared to share specific examples of how you've resolved IT support issues. Think about times when you had to liaise with third-party support providers or manage support requests through a ticketing system. This will demonstrate your hands-on experience and problem-solving abilities.
✨Get Familiar with A/V Equipment
Since you'll be setting up A/V for meetings and training sessions, it’s a good idea to highlight any experience you have with video conferencing tools and equipment. If you’ve ever set up a Teams meeting or dealt with webcams and microphones, make sure to mention it!
✨Emphasise Your Team Spirit
Higgidy values a friendly and helpful attitude, so be sure to convey your ability to work well in a team. Share examples of how you've collaborated with colleagues in previous roles, especially in fast-paced environments like manufacturing. This will show that you're not just technically skilled but also a great fit for their culture.
