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- Tasks: Lead aftermarket operations and drive strategies for growth in the heavy construction equipment industry.
- Company: HiFyve, a leader in heavy construction equipment based in Kent, WA.
- Benefits: Competitive salary, bonus opportunities, and a focus on professional development.
- Other info: Opportunity to mentor teams and drive operational excellence across multiple locations.
- Why this job: Make a significant impact in a dynamic industry while leading a passionate team.
- Qualifications: 10+ years of leadership experience in heavy or capital equipment industries required.
The predicted salary is between 165000 - 225000 £ per year.
HiFyve is hiring a Vice President of Product Support in the heavy construction equipment industry in Kent, WA!
Salary: $165,000 - $225,000/year + bonus
Shift: Days
Location: Kent, WA
Job Duties and Responsibilities
- Lead all aftermarket operations including parts, service, warranty, technical support, and rebuild programs across multiple locations.
- Develop and execute strategies to improve absorption rate, profitability, and recurring revenue growth.
- Oversee shop and field service operations with a focus on safety, scheduling, productivity, and turnaround time.
- Manage parts operations including inventory turns, fill rates, pricing strategies, and obsolescence control.
- Establish standardized operating procedures and performance metrics across all branches.
- Partner with sales, finance, and used equipment teams to support full equipment lifecycle profitability.
- Build strong OEM and vendor relationships to maximize programs, rebates, and service support.
- Lead customer uptime initiatives and resolve escalated service issues to improve retention and satisfaction.
- Develop and mentor leadership teams while driving accountability, engagement, and operational excellence.
- Maintain P&L responsibility, budgets, forecasting, and long-term growth plans for the Product Support division.
Education Requirements
- Bachelor’s degree in Business, Engineering, or related field required.
- MBA preferred.
- Equivalent leadership experience in a related industry may be considered.
Knowledge, Skills and Abilities:
- 10+ years of leadership experience in heavy equipment, construction equipment, or capital equipment industries.
- Proven success leading multi-site service and parts operations.
- Strong financial acumen with experience managing P&L, budgets, and KPIs.
- Knowledge of technician productivity, labor recovery, warranty processes, and aftermarket growth strategies.
- Experience with ERP systems, service management software, and CRM platforms.
- Strong communication, change management, and executive leadership skills.
- Ability to travel regularly to branch locations as needed.
- Commitment to safety, compliance, and customer-focused operations.
If you are interested, please apply.
Vice President of Product Support in Kent employer: HiFyve
Contact Detail:
HiFyve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President of Product Support in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the heavy construction equipment industry. Attend industry events or webinars, and don’t be shy about introducing yourself to potential employers. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching HiFyve and their competitors. Understand their products and services inside out. We want you to show them that you’re not just another candidate; you’re the one who can lead their product support division to new heights!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your leadership experience and how it aligns with the role. We suggest rehearsing answers to common interview questions, especially those related to P&L management and operational excellence.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We believe that a little extra effort can make a big difference in landing that VP position!
We think you need these skills to ace Vice President of Product Support in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Vice President of Product Support role. Highlight your leadership experience in heavy equipment and any relevant achievements that align with the job description. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the heavy construction equipment industry and how your skills can drive our product support division forward. Let us know why you’re the perfect fit for HiFyve!
Showcase Your Financial Acumen: Since this role involves managing P&L and budgets, be sure to include specific examples of your financial management experience. We love seeing numbers and results, so don’t hold back on showcasing your successes in improving profitability and growth!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at HiFyve
✨Know Your Numbers
As a candidate for the Vice President of Product Support, you’ll want to come prepared with a solid understanding of financial metrics. Brush up on your P&L management skills and be ready to discuss how you've improved profitability and absorption rates in previous roles.
✨Showcase Leadership Experience
Highlight your leadership experience in multi-site operations. Be prepared to share specific examples of how you've developed teams, driven accountability, and improved operational excellence. This will demonstrate your capability to lead at HiFyve.
✨Understand the Industry
Familiarise yourself with the heavy construction equipment industry, especially trends affecting aftermarket operations. Being able to discuss current challenges and opportunities will show that you're not just qualified but also genuinely interested in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you resolved escalated service issues or improved customer satisfaction, and be ready to explain your thought process and outcomes.