At a Glance
- Tasks: Keep the forecourt and showroom pristine while ensuring customer satisfaction.
- Company: Join a family-run business with a strong growth trajectory and diverse brands.
- Benefits: Enjoy competitive pay, holiday allowance, pension scheme, and car purchase discounts.
- Other info: Great opportunities for career progression in a supportive environment.
- Why this job: Be part of a dynamic team that values its people and customers.
- Qualifications: Must be 21+, hold a Full UK driving licence, and have a passion for customer service.
The predicted salary is between 30000 - 35000 £ per year.
The JCB Group is a family-run business going through an exceptional period of growth and this is set to continue. We have 22 locations across Kent, Sussex and Essex and around 540 employees covering numerous internationally recognised brands.
We are currently hiring for a Site Co-ordinator to join our team at JCB Volkswagen Maidstone site in Kent.
What you'll do day to day:
- Ensure the forecourt is clean, tidy and eye-catching to prospective customers
- Ensure all vehicles on the forecourt are clean, with visible price boards
- Ensure the forecourt is constantly maintained and vehicles moved to and from the forecourt in a safe manner
- Ensure vehicles in the showroom(s) are clean for prospective customers and the showroom is laid out to the site’s specification and guidelines
- Ensure the highest level of customer satisfaction
- Deliver and collect customer vehicles in an efficient and timely manner using the most direct route
- Check that pre-delivery inspection and any sanctioned repairs / servicing have been carried out prior to vehicle delivery
- Maintain a good relationship with customers by meeting and exceeding their expectations
- Handle dissatisfied customers calmly and bring any customer complaints to the attention of the Manager immediately
Applicant must be 21 or over and hold a Full UK driving licence due to Insurance purposes.
Hours of work: Monday - Friday 08:00 - 17:30 with a 1 hour unpaid lunch break.
Benefits:
You will be part of a varied and progressive dealer group with opportunities for progression and development. We offer a competitive holiday allowance, pension scheme, as well as the option to purchase new and used cars for yourself and your family at really competitive prices.
If you feel this role is for you and would like the opportunity to work for a fantastic company who has its people and customers' very best interests at heart then apply online today.
Please note only applicants successfully shortlisted for interview will be contacted.
Site Co-Ordinator - JCB Volkswagen Maidstone employer: HIDSONS LTD
At JCB Group, we pride ourselves on being a family-run business that values its employees and fosters a supportive work culture. As a Senior Service Advisor at our Eastbourne location, you'll enjoy competitive salaries, a bonus scheme, and opportunities for personal and professional growth within a dynamic team. With a focus on customer relationships and employee well-being, we offer unique benefits such as competitive car purchase options and a commitment to your development in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Site Co-Ordinator - JCB Volkswagen Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HIDSONS LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HIDSONS LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Site Co-Ordinator - JCB Volkswagen Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HIDSONS LTD:Your cover letter is your chance to shine! Tell us why you want to work at HIDSONS LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HIDSONS LTD!
How to prepare for a job interview at HIDSONS LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
