At a Glance
- Tasks: Be the friendly face for customers, managing service check-ins and ensuring smooth communication.
- Company: Join a family-run business with a strong reputation in the automotive industry.
- Benefits: Enjoy a competitive salary, performance bonuses, and no weekend work!
- Other info: Full training provided, with a focus on your professional development.
- Why this job: Kickstart your career in a supportive environment with real opportunities for growth.
- Qualifications: Customer service experience is a plus; bring your positive attitude and communication skills.
The predicted salary is between 25000 - 35000 € per year.
The JCB Group is a family-run business going through an exceptional period of growth and this is set to continue. We have 22 locations across Kent, Sussex and Essex and around 550 employees covering numerous internationally recognised brands such as Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, SKODA, CUPRA, Kia, Renault, Dacia, Alpine, Mazda and TPS.
The JCB Group is one of the leading Volkswagen, SEAT and CUPRA dealer partners in the South East, known for delivering exceptional customer service and investing in the development of our people. We recently achieved 100% on our manufacturer audit and consistently rank within the Top 50 of national manufacturer scorecards, reflecting the strength and professionalism of our team.
We are now looking to recruit a Service Advisor to join our high performing Aftersales department. This is an excellent opportunity for someone who is customer focused, organised and keen to build a long term career within the Volkswagen Group network.
As a Service Advisor, you will be the key link between our customers and the workshop. Your responsibilities will include:
- Greeting customers and managing service check-ins
- Creating job cards and updating customers throughout the repair process
- Liaising with technicians and ensuring accurate communication
- Upselling service plans, accessories and recommended work
- Managing invoicing, handovers and follow up calls
- Delivering a high standard of customer satisfaction in line with manufacturer expectations
You will receive full support and training, including Volkswagen Group systems and processes.
What We’re Looking For:
- Previous customer facing experience (automotive preferred but not essential)
- Strong communication and organisational skills
- Ability to work in a fast paced environment with accuracy
- A positive, professional attitude and a commitment to excellent service
- Confidence using computer systems and managing multiple tasks
We are open to candidates from hospitality, retail, call centres or admin backgrounds, provided you bring the right attitude and customer care skills.
What We Offer:
- Monday to Friday only – no weekend working
- 8:00am to 5:30pm
- Competitive salary based on experience
- Monthly performance bonus opportunities
- Full manufacturer training and development
- A supportive team environment within a respected, high performing dealer group
- Genuine long term career progression across the JCB Group and Volkswagen brands
Benefits:
You will be part of a varied and progressive dealer group with opportunities for progression and development. We offer a competitive holiday allowance, pension scheme, as well as the option to purchase new and used cars for yourself and your family at really competitive prices.
If you feel this role is for you and would like the opportunity to work for a fantastic company who has its people and customers' very best interests at heart then apply online today.
Please note only applicants successfully shortlisted for interview will be contacted.
Service Advisor - JCB Medway Volkswagen, Cupra & SEAT, Gillingham employer: HIDSONS LTD
The JCB Group is an exceptional employer, offering a supportive and dynamic work environment where employees are valued and encouraged to grow. With a commitment to professional development, competitive salaries, and a strong focus on customer satisfaction, this family-run business provides a unique opportunity for Service Advisors to thrive in their careers while enjoying a healthy work-life balance with no weekend shifts. Join a respected dealer group that prioritises its people and fosters long-term career progression across renowned automotive brands.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - JCB Medway Volkswagen, Cupra & SEAT, Gillingham
✨Tip Number 1
Get to know the company! Research JCB Group and their values. When you walk into that interview, show us you understand what we stand for and how you can contribute to our exceptional customer service.
✨Tip Number 2
Practice your communication skills. As a Service Advisor, you'll be the bridge between customers and the workshop. Role-play with a friend or family member to get comfortable explaining things clearly and confidently.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you managed multiple tasks effectively. We want to see how you can keep everything running smoothly in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It shows us you're genuinely interested in the role and appreciate the opportunity to chat with us.
We think you need these skills to ace Service Advisor - JCB Medway Volkswagen, Cupra & SEAT, Gillingham
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight any experience you have in customer service, even if it's from a different industry. We love candidates who can demonstrate their commitment to excellent service and how they’ve gone the extra mile for customers.
Be Organised and Clear:When filling out your application, keep it neat and structured. We appreciate clarity, so make sure your skills and experiences are easy to read and relevant to the Service Advisor role. A well-organised application shows us you’re ready for the fast-paced environment!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match what we’re looking for in a Service Advisor. This shows us you’re genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values!
How to prepare for a job interview at HIDSONS LTD
✨Know the Company Inside Out
Before your interview, take some time to research JCB Group and its values. Understand their commitment to customer service and their growth in the automotive industry. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
As a Service Advisor, your role revolves around customer interaction. Prepare examples from your past experiences where you’ve excelled in customer service, whether in hospitality, retail, or any other field. Highlight how you handled difficult situations and ensured customer satisfaction.
✨Demonstrate Organisational Skills
Being organised is key in this role. Think of instances where you successfully managed multiple tasks or projects at once. Be ready to discuss how you prioritise tasks and keep everything running smoothly, especially in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in the Service Advisor role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
