At a Glance
- Tasks: Welcome customers and manage their vehicle service needs with a friendly approach.
- Company: Join a family-run business with a strong growth trajectory and diverse brands.
- Benefits: Enjoy competitive salary, holiday allowance, pension scheme, and car purchase options.
- Other info: Opportunities for career progression in a supportive and dynamic environment.
- Why this job: Be part of a team that values customer relationships and personal development.
- Qualifications: Passion for customer service, great organisational skills, and sales ability.
The predicted salary is between 25000 - 35000 £ per year.
The JCB Group is a family-run business going through an exceptional period of growth and this is set to continue. We have 22 locations across Kent, Sussex and Essex and around 540 employees covering numerous internationally recognised brands.
We are currently looking for a Service Advisor to join our busy team at our JCB Van Centre in Ashford, Kent. Your role will be to receive customers and their vehicles, in a friendly and professional manner, plus discuss and confirm their requirements. You will also take responsibility for the customer relationship whilst their vehicle is in for a service or repair.
To be considered for this role, you must have a passion for delivering great customer service, be very friendly and get a buzz out of building new and lasting relationships with our customers. You will need to be methodical, self-motivated, have great organisational skills and enjoy using your sales skills to sell other products and services that the customers may want or need. You will be very influential, kind and thorough with everything you do and have the customer's best interests at heart.
Working Hours: Monday - Friday 08:00 - 17:30 with a 1 hour unpaid lunch break.
Benefits: You will be part of a varied and progressive dealer group with opportunities for progression and development. We offer a competitive holiday allowance, pension scheme, as well as the option to purchase new and used cars for yourself and your family at really competitive prices.
If you feel this role is for you and would like the opportunity to work for a fantastic company who has its people and customers' very best interests at heart then apply online today.
Please note only applicants successfully shortlisted for interview will be contacted.
Service Advisor - JCB Van Centre, Ashford Kent employer: HIDSONS LTD
At JCB Group, we pride ourselves on being a family-run business that values its employees and fosters a supportive work culture. Located in Ashford, Kent, our Service Advisor role offers not only competitive salaries and generous holiday allowances but also ample opportunities for personal and professional growth within a dynamic team. Join us to be part of a thriving environment where your contributions are recognised and rewarded, and where you can build lasting relationships with both customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - JCB Van Centre, Ashford Kent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HIDSONS LTD. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HIDSONS LTD before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor - JCB Van Centre, Ashford Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HIDSONS LTD:Your cover letter is your chance to shine! Tell us why you want to work at HIDSONS LTD specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HIDSONS LTD!
How to prepare for a job interview at HIDSONS LTD
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
