At a Glance
- Tasks: Welcome guests and ensure an exceptional dining experience at a Michelin-starred restaurant.
- Company: Join the team at HIDE, a hidden urban oasis in London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Flexible hours and a chance to work with a passionate team.
- Why this job: Be the face of fine dining and create memorable experiences for guests.
- Qualifications: Experience in luxury hospitality and outstanding communication skills required.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting for an experienced Matre d' to join the team at Michelin* HIDE. HIDE is an urban oasis from the bustling world, hidden in plain sight. Spread over three floors, two light-filled dining rooms are set around a breath-taking central staircase and enjoy tranquil views over Green Park. Serving breakfast, lunch & dinner, a sizeable a la carte menu showcases the very best seasonal offerings, largely sourced from a close network of small farmers & suppliers from across the UK. A tasting menu with matching wine flights is also available on both floors.
The Matre d is the first point of contact for every guest and plays a pivotal role in ensuring an exceptional dining experience. This individual will not only welcome guests at the door but also act as a floating presence throughout service, engaging with diners, building rapport, and ensuring satisfaction at every stage. The role is essential in supporting the management team, recognising and acknowledging VIP and regular guests, and upholding the restaurant's high standards of hospitality.
Responsibilities:
- Manage the cloakroom and oversee guest belongings with the utmost care and discretion.
- Act as a floating manager during service: circulate through the dining room, entertain guests, monitor their satisfaction, and proactively anticipate needs.
- Build and maintain lasting relationships with guests, recognising VIPs and regular clientele, and ensuring their preferences are remembered and respected.
- Support the management team by checking guest satisfaction throughout service and escalating concerns where appropriate.
- Handle any issues or complaints with diplomacy and efficiency, ensuring prompt resolution and guest reassurance.
- Print and prepare daily menus, service reports, and guest lists, ensuring accuracy and presentation.
- Manage reservations and guest communications through the 7Rooms system.
- Handle payments, including deposits, and send secure payment links when required.
- Oversee point-of-sale transactions using the Horizon POS system.
- Answer and manage telephone calls and emails with professionalism and efficiency.
- Demonstrate in-depth knowledge of the menu, beverages, and pairings to confidently advise and guide guests.
- Maintain a thorough understanding of the restaurant's identity, design, suppliers, and ethos in order to communicate its values to guests.
- Inform and guide guests regarding current offers, private dining options, and minimum spend policies for event hire.
- Assist the front-of-house team with opening and closing duties, ensuring readiness and precision at all times.
- Guarantee that the restaurant remains guest-ready, pristine, and perfectly presented throughout every service.
- Uphold and embody flawless grooming and presentation standards at all times.
Qualifications & Skills:
- Demonstrated experience as a Matre d, Head Host/Hostess, or senior front-of-house role within a Michelin-starred or luxury hospitality environment.
- Outstanding interpersonal and communication skills with a refined guest-first mindset.
- Strong leadership presence, able to support and work seamlessly with the management team.
- Confident in using 7Rooms and Horizon POS (or equivalent systems).
- Proven ability to manage high-volume service while maintaining calm, poise, and attention to detail.
- Comprehensive knowledge of fine dining service protocols, food, wine, and beverage pairings.
- Highly organised with strong problem-solving skills and the ability to anticipate guest needs.
- Impeccable personal grooming and professional presentation.
- Flexibility to work varied hours, including weekends, evenings, and holidays.
Maitre D employer: Hide Restaurant
At Michelin* HIDE, we pride ourselves on creating an exceptional work environment that mirrors the high standards of our dining experience. Our team enjoys a vibrant culture that fosters personal growth and development, with opportunities to engage with a diverse clientele in a stunning setting overlooking Green Park. We offer competitive benefits and a supportive atmosphere where every employee is valued, making it an ideal place for those seeking a rewarding career in luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Maitre D
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Michelin-starred restaurants. They might know about openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you're nearby, pop into HIDE and introduce yourself. A friendly face can make a lasting impression, and you might even get a chance to chat with the management team.
✨Tip Number 3
Be prepared for an interview on the spot! Brush up on your knowledge of fine dining service protocols and the restaurant's ethos. Being able to discuss these confidently will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at HIDE.
We think you need these skills to ace Maitre D
Some tips for your application 🫡
Read the Job Description Carefully:Before you dive into your application, take a moment to really absorb the job description. We want to see that you understand what it means to be a Maitre D at HIDE, so make sure you highlight relevant experience and skills that match what we're looking for.
Show Off Your Personality:We’re all about creating exceptional dining experiences, so let your personality shine through in your application. Share stories or examples that showcase your interpersonal skills and how you’ve built rapport with guests in the past. We love a good narrative!
Tailor Your CV and Cover Letter:Don’t just send a generic CV! Tailor your CV and cover letter to reflect the specific requirements of the Maitre D role. Use keywords from the job description and demonstrate how your previous roles have prepared you for this position at HIDE.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at HIDE!
How to prepare for a job interview at Hide Restaurant
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the restaurant's menu, including seasonal offerings and wine pairings. This will not only impress the interviewers but also show that you have a genuine interest in the dining experience they provide.
✨Showcase Your Guest Relations Skills
Prepare examples of how you've built rapport with guests in previous roles. Highlight any experiences where you recognised VIPs or regulars and how you ensured their preferences were met. This is crucial for a Maitre D role!
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you’ve handled complaints or issues with diplomacy. Be ready to discuss how you resolved these situations while maintaining guest satisfaction, as this is key in high-pressure environments like Michelin-starred restaurants.
✨Dress to Impress
Since personal grooming and presentation are vital for this role, ensure you dress smartly for the interview. This reflects your understanding of the restaurant's standards and shows that you take the opportunity seriously.
