At a Glance
- Tasks: Lead our Reception and Day Porter teams to create exceptional guest experiences.
- Company: Ardencote Manor, a luxury wellness retreat with a focus on hospitality.
- Benefits: Competitive salary, spa discounts, free parking, and a fun work environment.
- Other info: Flexible working hours with excellent career development opportunities.
- Why this job: Join us to develop your leadership skills and make a real impact in hospitality.
- Qualifications: Previous hospitality supervisory experience and strong communication skills.
The predicted salary is between 31000 - 31000 £ per year.
Ardencote Manor - Hiddenwell | Luxury Wellness Retreat
Full-Time | Permanent
Estimated Start Date: 23 November 2026
Salary: £31,000 per annum
Reports to: Front Office Manager
Lead Exceptional Guest Experiences In a Luxury Hospitality Environment
Are you a natural people person who loves creating brilliant guest experiences?
We’re looking for an Assistant Front of House Manager to help lead our Reception and Day Porter teams and make sure every guest receives a warm welcome and exceptional service throughout their stay.
Working closely with the Front Office Manager, you’ll be at the heart of the hotel operation – supporting the team, overseeing busy shifts and helping everything run smoothly from arrival through to departure.
Key Responsibilities
- Supporting and motivating our Reception and Day Porter teams
- Taking Duty Manager responsibility and supporting departments across the hotel
- Delivering consistently high standards of guest service
- Handling guest requests and resolving any concerns with confidence and care
- Supporting rotas, training, coaching and team development
- Managing room allocations and helping maximise room sales and revenue
- Ensuring guest information, payments and Front Office procedures are accurate
- Keeping the team informed with clear handovers and daily communications
- Spotting opportunities to improve the guest journey and the way we work
- Leading by example and creating a positive, professional working environment
About You
- Have previous Front Office, Reception or hospitality supervisory experience
- Genuinely enjoy looking after guests and creating memorable experiences
- Are confident leading, coaching and motivating a team
- Can stay calm, organised and positive in a busy environment
- Have great communication and problem-solving skills
- Are commercially aware and comfortable encouraging your team to maximise sales opportunities
- Are confident using hotel systems and following financial procedures
- Enjoy taking ownership and getting involved across the wider hotel operation
- Additional Information
- Full-Time - 40 hours per week
- Working on a 5 out of 7-day rota, demonstrating flexibility to meet business requirements, including availability to work evenings, weekends, and bank holidays as required
- Salary £ 31,000 per annum
- Estimated Start Date: 23 November 2026
- Applicants must have the legal right to work in the UK at the time of application and throughout their employment.
Please note that we are unable to offer visa sponsorship now or in the future for this position
What We Offer
- Complimentary Spa Day on work anniversaries at any of our company spas
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
This is a fantastic opportunity for someone looking to take the next step in their hospitality career.
You’ll have the chance to develop your leadership skills, make a real impact on the guest experience and play an important role within our Front of House team
Skills
- Hospitality Experience
- Communication
- #J-18808-Ljbffr
Assistant Front of House Manager in Warwick employer: Hiddenwell
At Hoar Cross Hall, we pride ourselves on creating a warm and welcoming environment where our team members are valued and supported. As a Retail Assistant, you'll enjoy a range of benefits including complimentary spa days, discounts across our venues, and access to excellent training programmes, all while working in a stunning historic estate that prioritises luxury and high standards in hospitality. Join us for a rewarding career where your passion for retail and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front of House Manager in Warwick
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hiddenwell. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hiddenwell
Don't be shy about reaching out to Hiddenwell directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front of House Manager in Warwick
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hiddenwell and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hiddenwell
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
