At a Glance
- Tasks: Lead and develop Therapy and Retail departments for outstanding guest experiences.
- Company: Join Ardencote Hotel & Spa, a luxury destination in Warwickshire.
- Benefits: Competitive salary, spa perks, discounts, and a supportive work environment.
- Other info: Enjoy career growth opportunities in a picturesque estate.
- Why this job: Make a real impact in luxury wellness and inspire a talented team.
- Qualifications: Experience in luxury spa management and excellent leadership skills.
The predicted salary is between 40000 - 45000 £ per year.
Location: Ardencote Hotel & Spa, Warwickshire
Reporting To: Head of Spa, Hotel Operations Manager & Managing Director
Department: Spa - Therapy & Retail
Lead Luxury. Drive Performance. Inspire Excellence. Ardencote Hotel & Spa is seeking an exceptional Therapy & Retail Manager to lead and develop our Therapy and Retail departments, ensuring outstanding guest experiences while driving commercial success. This is a pivotal leadership role for an ambitious, commercially minded spa professional who thrives in a luxury hospitality environment.
You will be responsible for the operational and financial performance of both departments, leading a talented team to deliver exceptional service standards, maximise revenue opportunities, and create memorable guest journeys. Working closely with the Head of Spa and wider hotel leadership team, you will play a key role in shaping the future success of our spa offering while maintaining the luxury standards that Ardencote is renowned for.
What You'll Be Doing
- Leading Operational Excellence
- Overseeing the day-to-day management of the Therapy and Retail departments
- Ensuring the highest standards of service delivery, presentation and professionalism
- Managing treatment room utilisation and operational efficiency
- Supporting spa events, promotions and business initiatives
- Leading by example through active involvement in daily operations, including weekends and shift management
- Driving Commercial Performance
- Delivering revenue growth across therapy treatments and retail sales
- Monitoring departmental performance against budgets, forecasts and KPIs
- Implementing strategies to maximise treatment bookings and retail spend
- Analysing business performance and identifying opportunities for growth
- Maintaining effective stock control, purchasing and inventory management
- Enhancing the Guest Experience
- Creating a seamless, personalised and memorable spa journey for every guest
- Ensuring all guest interactions reflect Ardencote's luxury service standards
- Managing guest feedback and resolving concerns professionally and effectively
- Continuously seeking opportunities to improve service delivery and guest satisfaction
- Developing High-Performing Teams
- Leading recruitment, onboarding, training and development of Therapy and Retail teams
- Coaching, motivating and inspiring colleagues to achieve their full potential
- Conducting performance reviews and supporting career development planning
- Creating a positive, inclusive and professional working environment
- Managing rotas and payroll in line with business needs and budgets
- Maintaining Compliance & Standards
- Ensuring compliance with Health & Safety legislation and company policies
- Upholding high standards of hygiene, cleanliness and operational safety
- Maintaining accurate records and supporting audit requirements
- Championing a safe and secure environment for guests and team members
About You
We're looking for a passionate and experienced leader who brings:
- Previous management experience within a luxury spa, wellness, hospitality or retail environment
- Excellent commercial awareness with experience managing budgets, payroll and KPIs
- Proven ability to drive retail performance and revenue growth
- Excellent people leadership, coaching and team development skills
- Outstanding guest service and relationship-building abilities
- Excellent organisational, planning and problem-solving skills
- Confidence working in a fast-paced, hands-on operational role
- Knowledge of Health & Safety, compliance and spa operational standards
Further Information
- Full-time: Working 45 hours per week
- Working 5 out of 7 days a week
- Shift Pattern: As required
- Salary: £40,000 – £45,000 per annum
- Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business
- Candidates must have the right to work in the UK at the time of application and throughout their employment. Unfortunately, sponsorship is not available for this position, either now or in the future.
Why Join Ardencote?
At Ardencote, we pride ourselves on delivering exceptional hospitality experiences in a beautiful and inspiring setting. As Therapy & Retail Manager, you'll have the opportunity to make a significant impact on our spa operation, lead talented teams and contribute to the continued success of one of the region's leading spa destinations. If you're a passionate spa professional with a flair for leadership, guest experience and commercial success, we'd love to hear from you.
What We Offer
- Work in a picturesque estate with a focus on luxury and high standards in hospitality.
- Complimentary Spa Day on work anniversaries at any of our company spas
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent induction and training programme
- PerkBox online benefits and discounts
- Online Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with many development opportunities
Apply today and help shape the future of luxury wellness at Ardencote.
Therapy Manager employer: Hiddenwell
Ardencote Hotel & Spa is an exceptional employer that offers a unique opportunity for the Therapy & Retail Manager to thrive in a luxury hospitality environment. With a strong focus on employee development, a supportive work culture, and generous benefits such as complimentary spa days and discounts, Ardencote fosters a positive atmosphere where team members can grow and excel. Located in the picturesque Warwickshire, this role allows you to lead talented teams while contributing to the success of one of the region's premier spa destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Therapy Manager
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Hiddenwell. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Hiddenwell.
We think you need these skills to ace Therapy Manager
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Hiddenwell:Take some time to research Hiddenwell and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Hiddenwell
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Hiddenwell's values and approach.
