At a Glance
- Tasks: Lead the spa reception team and ensure a seamless guest experience.
- Company: Join Barons Eden, known for exceptional wellness experiences.
- Benefits: Competitive pay, free spa access, and discounts on stays and dining.
- Other info: Flexible hours with opportunities for professional growth and development.
- Why this job: Make a real difference in guests' lives while working in a stunning estate.
- Qualifications: Experience in hospitality with strong leadership and communication skills.
The predicted salary is between 22000 - 26000 € per year.
Location: Hoar Cross Hall, Staffordshire
Contract: Full-Time, Fixed-Term Contract (9–12 months)
About Us
At Barons Eden, we pride ourselves on creating exceptional wellness experiences across our award‑winning spa and hotel destinations. From luxury treatments to impeccable service, our goal is to make every guest feel truly cared for. Our people are the heart of what we do – professional, passionate, and dedicated to delivering excellence every day.
The Role
We’re looking for an experienced and motivated Spa Assistant Front Office Manager to join our front‑of‑house team on a maternity cover contract for approximately 9–12 months. In this pivotal role, you’ll support the Spa Front Office Manager in overseeing the daily running of the reception and reservations areas, ensuring every guest enjoys a seamless and memorable experience. You’ll also assist in the hotel’s main reception as and when required, maintaining the same high level of professionalism and guest‑care across all front‑of‑house operations.
Key Responsibilities
- Lead, motivate, and support the spa reception and reservations teams.
- Oversee daily operations to ensure a smooth and efficient guest journey.
- Handle guest enquiries, bookings, and payments with professionalism and care.
- Collaborate with other departments to deliver a seamless guest experience.
- Assist in the hotel’s main reception as required, supporting guest check‑in and check‑out.
- Support staff scheduling, training, and performance development.
- Maintain high standards of presentation, service, and compliance at all times.
About You
- Previous experience in a supervisory or assistant management role within a spa, hotel, or luxury leisure environment.
- Strong leadership and communication skills with a passion for exceptional service.
- Organised, calm under pressure, and detail‑oriented.
- Confident in using booking and CRM systems (e.g., Premier Spa, Book4Time, or similar).
- Professional, approachable, and driven to exceed guest expectations.
Shift Patterns
40 hours per week, 5 days out of 7 per week. Note: Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business, including weekends and bank holidays.
Why Join Us
- Work in a stunning, historic estate with a commitment to excellence in hospitality.
- Competitive rate of pay.
- Complimentary use of the leisure and spa facilities.
- Free lunch from our staff canteen.
- Complimentary spa day at Eden Hall on work anniversaries.
- Employee benefits program.
- Free parking.
- Discount on overnight stays and spa days.
- 30% discount on food and drink.
- Excellent induction and training programme.
- Opportunities for professional development and career advancement.
Application
Apply today and be part of a team where your talent and care make a real difference—even for a short but meaningful time.
Spa Assistant Front Office Manager employer: Hiddenwell
At Barons Eden, we are dedicated to creating exceptional wellness experiences in a stunning historic estate, making us an excellent employer for those passionate about hospitality. Our supportive work culture prioritises employee growth through comprehensive training programmes and career advancement opportunities, while our competitive benefits—including complimentary spa access, free meals, and discounts—ensure that our team feels valued and appreciated. Join us to be part of a professional and passionate team committed to delivering excellence every day.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Assistant Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and hospitality industry. Let them know you're on the lookout for opportunities, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Barons Eden and understand their values and services. Tailor your responses to show how your experience aligns with their commitment to exceptional guest care. We want to see your passion shine through!
✨Tip Number 3
Showcase your skills! If you have any relevant certifications or training, make sure to highlight them during your conversations. We love seeing candidates who are proactive about their professional development and ready to bring their A-game.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our team at Barons Eden. Don’t miss out on this opportunity!
We think you need these skills to ace Spa Assistant Front Office Manager
Some tips for your application 🫡
Show Your Passion for Wellness:When writing your application, let your enthusiasm for wellness and exceptional service shine through. We want to see that you genuinely care about creating memorable experiences for guests, so share any relevant experiences or stories that highlight this passion.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight your previous experience in supervisory roles within spas or hotels, and emphasise your leadership skills. We love seeing how your background aligns with our values!
Be Professional Yet Approachable:In your written application, strike a balance between professionalism and approachability. Use a friendly tone while maintaining a level of formality that reflects the high standards we uphold at Barons Eden. This will help us see you as a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Hoar Cross Hall.
How to prepare for a job interview at Hiddenwell
✨Know the Company Inside Out
Before your interview, take some time to research Barons Eden and their spa offerings. Understand their values, mission, and what makes them stand out in the wellness industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Spa Assistant Front Office Manager, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or handled challenging situations. Highlight your communication skills and how you foster a positive work environment.
✨Demonstrate Your Guest-Centric Approach
Since the role focuses on delivering exceptional guest experiences, be ready to discuss how you prioritise guest satisfaction. Share specific instances where you've gone above and beyond for guests, and how you handle enquiries and complaints with professionalism and care.
✨Familiarise Yourself with Booking Systems
Make sure you're comfortable discussing booking and CRM systems like Premier Spa or Book4Time. If you have experience with similar software, mention it! If not, express your willingness to learn quickly. This shows you're proactive and ready to hit the ground running.
