Restaurant Team Leader

Restaurant Team Leader – Hoar Cross Hall

Create memorable dining experiences. Support our teams. Make every guest moment count. Something exciting is coming to Hoar Cross Hall — and we're looking for an enthusiastic Restaurant Team Leader to help bring it to life.

The role

Working closely with the Restaurant Manager and Assistant Restaurant Manager, you'll play an important role in the day-to-day running of the restaurant. You'll be a key presence on the restaurant floor, helping coordinate service, supporting colleagues and ensuring every guest receives a warm, attentive and consistently high-quality experience. This is a great opportunity for someone with hospitality experience who enjoys taking responsibility, supporting others and developing their leadership skills within an exciting new restaurant.

Lead from the floor. Make every moment count.

You'll lead by example, ensuring every service runs smoothly and every guest receives warm, attentive and elevated service. From welcoming guests and sharing menu recommendations to anticipating needs and responding to requests, you'll take pride in the little details that make an experience memorable. You'll maintain high standards, confidently handle challenges and support the team in delivering exceptional hospitality.

Support. encourage. Bring out the best.

You'll help create a confident, motivated team who take pride in what they do. From supporting briefings and training to coordinating daily duties, you'll lead, encourage and share your knowledge. Working closely with the restaurant and kitchen teams, you'll help create a positive environment where colleagues support one another and every guest feels genuinely looked after.

About You

You'll have experience in a restaurant or hospitality environment and a genuine passion for creating exceptional guest experiences. We're looking for someone who enjoys being hands-on, leading from the floor and taking pride in every touchpoint throughout service. From the first welcome and menu recommendations to anticipating guest needs and those little moments of personal attention, you'll understand what makes hospitality feel special.

Most Importantly, You'll Bring

• Experience in a restaurant or hospitality environment, ideally with some supervisory or team leadership experience.
• A passion for elevated guest service, with a natural ability to make guests feel welcome, valued and genuinely looked after.
• The confidence to lead by example, guide colleagues and remain visible and hands‑on throughout service.
• Good food and beverage knowledge, with the confidence to engage guests and make thoughtful recommendations.
• Strong communication and organisational skills, with the ability to stay calm and positive during busy services.
• A proactive approach to anticipating guest needs, resolving concerns and maintaining exceptional standards.
• A willingness to learn, develop and take on greater responsibility.

Why Hoar Cross Hall? Why now?

Hoar Cross Hall is part of Hiddenwell, a growing collection of distinctive spa and hotel destinations, united by a passion for exceptional hospitality and creating experiences that make people feel good. Joining our new restaurant gives you the opportunity to be part of something new, helping shape its service culture and establish a dining experience that becomes an important part of Hoar Cross Hall. You'll be part of a wider business that values individuality, teamwork and passion, invests in its people and offers opportunities to develop and grow.

Skills

• Team Leadership
• Food & Beverage Knowledge
• Guest Experience / Customer Service
• Restaurant Operations
• Communication Skills