Restaurant Manager – Hugos
Location: Hoar Cross Hall, Staffordshire
Department: Food & Beverage
Reports to: Head of Food & Beverage
About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals....
We are looking for a passionate and driven Restaurant Manager to lead the operation of Hugo's Restaurant, The Atrium, and Poolside Drinks Service. This is a fantastic opportunity for an experienced hospitality professional to take ownership of multiple vibrant service areas and deliver exceptional guest experiences.
About the Role
As Restaurant Manager, you will oversee the day-to-day running of Hugo's and associated outlets, ensuring outstanding service, strong financial performance, and a highly engaged team. You'll play a key role in shaping the guest experience, driving standards, and supporting the ongoing success of our Food & Beverage offering.
Key Responsibilities
Operations
Leading the daily operation of Hugo's Restaurant, Atrium Lounge, and Poolside service
Delivering exceptional guest experiences through high standards of service, quality, and presentation
Working closely with kitchen and bar teams to ensure seamless service delivery
Responding proactively to guest feedback and continuously improve service standards
Supporting the development and execution of events, promotions, and new initiatives
Leadership & Team Management
Inspiring, leading, and developing a high-performing F&B team
Managing recruitment, onboarding, training, and performance
Creating and managing rotas to ensure effective and efficient staffing
Conducting regular team meetings and performance reviews
Financial Performance
Managing budgets, costs, and stock control to maximise profitability
Supporting the delivery of revenue and profit targets
Monitoring sales performance and implement strategies to drive growth
Ensuring compliance with purchasing and financial procedures
Training & Development
Identifying training needs and implement development plans
Ensuring all team members are fully trained and supported in their roles
Maintaining accurate training records and compliance standards
Health & Safety
Ensuring full compliance with food safety, licensing, and health & safety legislation
Maintaining high standards of hygiene, cleanliness, and safety across all outlets
Completing risk assessments and ensure team awareness of safety procedures
Promoting a safe and positive working environment
About You
Have proven experience in a restaurant or F&B management role
Have excellent leadership and people management skills
Be commercially aware with experience managing budgets and costs
Be passionate about delivering exceptional guest experiences
Have excellent communication and organisational skills
Have knowledge of health & safety and food hygiene regulations
Additional Information
45 hours per week
Working 5 out of 7 days per week (including evenings, weekends and bank holidays)
Salary: £37,000 per annum
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the legal right to work in the UK and not require future sponsorship
Join us and we can offer you benefits such as...
Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
Complimentary Spa Day on work anniversaries at any of our company spas
Free meal provided daily through our staff canteen
Complimentary use of leisure and spa facilities
Access to the Employee Assistance Program
30% discount on overnight stays and spa days
Discounts on food, drink and retail across our venues
Pension scheme
Free Parking
Refer-a-Friend scheme
Excellent Induction and training programme
Perkbox Online benefits and discounts
On-line Doctor support (appointments/prescriptions)
A fun, supportive and inclusive work environment with loads of development opportunities
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