At a Glance
- Tasks: Be the go-to person for guest inquiries and bookings, ensuring top-notch service.
- Company: Join Barons Eden, a family of award-winning spa and hotel destinations.
- Benefits: Competitive salary, performance-based commission, and discounts on stays and spa days.
- Other info: Enjoy a fun team culture with perks like complimentary spa days and free snacks.
- Why this job: Make memorable moments for guests while thriving in a dynamic, supportive environment.
- Qualifications: Experience in customer service, call centres, and hospitality is a plus.
The predicted salary is between 27500 - 37100 £ per year.
Location: Head Office, Moreton in Marsh
Salary Range: £27,500.00 - £37,100.00 (inclusive of commission)
About Us
At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.
About the Role
As Guest Sales Specialist you will be the primary point of contact for all new and existing customers and will be responsible for managing incoming inquiries, processing bookings, and maintaining high standards of customer service to drive sales and enhance guest experiences.
Key Responsibilities include:
- Handling all incoming inquiries and reservation calls professionally
- Processing bookings, schedule treatments, and guest dining arrangements
- Sending out booking confirmations and relevant documents promptly
- Maintaining efficiency and accuracy in all tasks, adhering to quality standards
- Always providing excellent customer service
- Driving sales and improve guest reservations
- Striving to meet and exceed monthly sales targets
- Assisting other areas of the Central Reservations department as needed
What We're Looking For
- Have the ability to thrive in a fast-paced environment
- Be resilient and capacity to adapt to changes
- Be a quick learner and a passion for acquiring new skills
- Have the availability to work evenings, weekends, and holidays as part of a 7-day operation
- Have the ability to maintain a positive and proactive approach to work
- Have experience with Property Management Systems (PMS)
- Have previous experience in a call centre environment
- Have a background in the hospitality industry is desirable
- Have basic knowledge of Microsoft Excel
Additional Information
- Competitive commission structure with average on-target earnings of £800 per month
- Full-time role: 40 hours per week
- Shifts: 0745-1615hrs / 0845-1715hrs / 0945-1825hrs
- Rolling shift pattern, including a 6-day working week, a 5-day working week and a 4-day working week
What We Offer
- Competitive salary
- Monthly performance-based commission
- Celebrate your work anniversaries with a Complimentary Spa Day at Hoar Cross Hall or Eden Hall
- Coffee and snacks from our kitchen
- Access to an Employee Assistance Program
- Free parking on-site
- Refer-a-Friend scheme
- Discounts on overnight stays and spa days for you and your guests
- Discounts on food, drink and retail across our venues
- Comprehensive induction and training program
- Pension scheme
People say you can’t choose your family, well we choose you to be part of ours!
Guest Sales Specialist employer: Hiddenwell
At Barons Eden, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values individuality and teamwork. Located in the picturesque Moreton in Marsh, our Guest Sales Specialists enjoy competitive salaries, a generous commission structure, and unique perks such as complimentary spa days and discounts across our venues. We are committed to employee growth through comprehensive training programmes and a supportive environment that encourages passion and positivity.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Sales Specialist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hiddenwell. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hiddenwell
Don't be shy about reaching out to Hiddenwell directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Sales Specialist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hiddenwell and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hiddenwell
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
