At a Glance
- Tasks: Lead a team to ensure exceptional guest experiences and seamless booking journeys.
- Company: Join Hiddenwell, an award-winning spa and hotel collection.
- Benefits: Competitive salary of £32,000 and a supportive team environment.
- Other info: Be part of a close-knit team that values individuality and positivity.
- Why this job: Make a real impact on guest satisfaction and create memorable moments.
- Qualifications: Detail-oriented with a passion for guest service and team leadership.
The predicted salary is between 31500 - 38500 £ per year.
About Us
At Hiddenwell, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.
About the Role
We are looking for a detail-oriented and guest-focused Guest Experience Team Leader to lead a team of Reservations Agents, ensuring a seamless, accurate, and high-quality booking journey for every guest. In this role, you will take ownership of service quality, operational excellence, and guest satisfaction, ensuring all interactions and bookings meet the highest standards.
Key Responsibilities
- Owning Guest Experience
Guest Experience Team Leader - Moreton-in-marsh employer: Hiddenwell
At Hoar Cross Hall, we pride ourselves on creating a warm and welcoming environment where our team members are valued and supported. As a Retail Assistant, you'll enjoy a range of benefits including complimentary spa days, discounts across our venues, and access to excellent training programmes, all while working in a stunning historic estate that prioritises luxury and high standards in hospitality. Join us for a rewarding career where your passion for retail and customer service can truly shine.
