At a Glance
- Tasks: Create exceptional guest experiences by maintaining spa facilities and providing top-notch customer service.
- Company: Join Hoar Cross Hall, a stunning luxury spa resort in Staffordshire.
- Benefits: Enjoy a complimentary spa day, free meals, discounts, and a supportive team environment.
- Other info: Great opportunities for personal growth and development in the hospitality industry.
- Why this job: Be part of a fun, inclusive team while working in a beautiful setting.
- Qualifications: Must be 18+, with customer service experience and a passion for cleanliness and safety.
The predicted salary is between 12.71 - 12.71 £ per hour.
- Spa Facilities Assistant
- Hoar Cross Hall, Staffordshire
- £12.71 per hour
- Full-time | 37.5 hours per week
- 5 days out of 7 | Morning, afternoon & evening shifts
- About Hoar Cross Hall
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort.
Our aim is simple: to treat every guest like a friend of the family and create positive, memorable experiences.
We hire people for their passion and positivity, train for skill, and support our team to grow and achieve their goals.
The Role
As a Spa Facilities Assistant, you'll play an important part in creating an exceptional experience for every guest.
You'll help keep our spa facilities clean, safe and beautifully maintained, while offering friendly and professional service throughout each guest's visit.
You'll also work closely with teams across the resort to keep everything running smoothly.
- What You'll Be Doing
- Welcoming guests and delivering excellent customer service
- Monitoring our pool and spa areas to maintain high quality and safety standards
- Testing and adjusting pool and spa chemical levels
- Keeping spa areas clean, tidy and well maintained
- Following health and safety procedures at all times
- Working with colleagues across the resort to deliver seamless service
- Helping guests with information about spa services, treatments and guidelines
- Supporting Spa Reception with guest arrivals and departures
- Resolving guest queries quickly, positively and professionally
What We're Looking For
You'll need to
- Be 18 or over due to the nature of the role
- Have previous customer service experience
- Be friendly, approachable and confident speaking with guests
- Have an interest in pool and spa quality standards
- Have excellent attention to detail, particularly around cleanliness and safety
Even better if you have
- Previous experience in a spa or hospitality environment
- Pool or spa management qualifications
- A Certified Pool Operator (CPO) qualification or similar
- What You'll Get
- Complimentary Spa Day on your work anniversary at any of our company spas
- Free meal during your working day
- Complimentary use of our leisure and spa facilities
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Employee Assistance Programme
- Online doctor support, including appointments and prescriptions
- Pension scheme
- Free parking
- Refer-a-Friend scheme
- Excellent induction and training programme
- Perkbox online benefits and discounts
- Plenty of opportunities to learn, grow and develop
Most importantly, you'll be joining a fun, supportive and inclusive team in one of Staffordshire's most beautiful hospitality destinations.
People say you can't choose your family… well, we choose you to be part of ours!
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Spa Facilities Assistant in Burton upon Trent employer: Hiddenwell
At Hoar Cross Hall, we pride ourselves on creating a warm and welcoming environment where our team members are valued and supported. As a Retail Assistant, you'll enjoy a range of benefits including complimentary spa days, discounts across our venues, and access to excellent training programmes, all while working in a stunning historic estate that prioritises luxury and high standards in hospitality. Join us for a rewarding career where your passion for retail and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Facilities Assistant in Burton upon Trent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hiddenwell. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hiddenwell
Don't be shy about reaching out to Hiddenwell directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Facilities Assistant in Burton upon Trent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hiddenwell and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hiddenwell
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
