At a Glance
- Tasks: Deliver exceptional guest service and maintain high standards in our luxury spa.
- Company: Join the stunning Hoar Cross Hall, a historic luxury spa resort.
- Benefits: Competitive pay, free spa access, discounts on stays, and professional development.
- Other info: Flexible working hours with opportunities for career advancement.
- Why this job: Be part of a passionate team creating unforgettable experiences for guests.
- Qualifications: Customer service experience and a friendly, approachable attitude required.
The predicted salary is between 20000 - 25000 £ per year.
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals.
The Role: To deliver exceptional guest service by supporting the daily operations of the Hotel and Spa. The Spa Facilities Assistant plays a vital role in maintaining high standards of cleanliness, safety, and functionality across all spa and hotel areas, while providing knowledgeable, professional, and courteous customer care. You will contribute to the overall guest experience by ensuring smooth operations, efficient communication between departments, and a consistent focus on guest satisfaction. You will also support revenue generation by upselling services, adhering to budget targets, and assisting in the control of financial procedures.
Why Join Us:
- Work in a stunning, historic estate with a commitment to excellence in hospitality.
- Competitive Rate of Pay.
- Complimentary use of the leisure and spa facilities.
- Discount on overnight stays and spa days.
- 30% discount on food and drink.
- Uniform provided.
- Staff canteen which provides a variety of lunch options daily.
- Excellent Induction and training programme.
- Perkbox Online benefits and discounts.
- Free Parking.
- Opportunities for professional development and career advancement.
- Training provided in pool plant operations.
Key Responsibilities will include:
- Provide exceptional customer service, ensuring every guest feels welcome and valued.
- Monitor and maintain pool and spa areas to ensure they meet quality and safety standards.
- Regularly test and adjust chemical levels in the pool and spa to maintain optimal water quality.
- Ensure all areas of the spa are clean, tidy, and well-maintained, including treatment rooms, locker rooms, and public areas.
- Adhere to health and safety regulations, ensuring a safe environment for both guests and staff.
- Work closely with other team members to deliver seamless service and support across all relevant departments.
- Inform guests about spa services, treatments, and guidelines, enhancing their overall experience.
- Support Spa Reception with guest arrivals and departures.
- Address and resolve guest issues promptly and efficiently, maintaining a positive and professional manner.
Personal Specification:
- All applicants must be over the age of 18 years old due to the nature of the role.
- Customer service background with strong interpersonal skills and a friendly, approachable manner.
- Demonstrated interest in pool and spa quality standards.
- Meticulous attention to detail to ensure the highest standards of cleanliness and safety are obtained.
- Previous experience in a similar role within the Spa/Hospitality industry.
- Relevant certifications in pool and spa management.
- Certification such as Certified Pool Operator (CPO) or similar is advantageous.
Working Pattern: 5 days a week over a 7 day period, to include weekends. Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business.
People say you can’t choose your family, well we choose you to be part of ours.
Spa Facilities Assistant in Burton upon Trent employer: Hiddenwell
At Hoar Cross Hall, we pride ourselves on being an exceptional employer, offering a unique blend of luxury and hospitality in the stunning Staffordshire countryside. Our commitment to employee growth is evident through our comprehensive training programmes and opportunities for career advancement, all while enjoying competitive pay and generous staff benefits, including complimentary access to our world-class spa facilities. Join our family-oriented team where your passion for service will be nurtured, and every day brings the chance to create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Facilities Assistant in Burton upon Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hoar Cross Hall. Understand their values and what makes them unique. This way, you can show off your passion for their mission and how you fit into their family.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering exceptional guest experiences, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look polished and professional. It reflects your respect for the role and the establishment. Plus, it gives a great first impression!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note or email. It shows your appreciation for the opportunity and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Spa Facilities Assistant in Burton upon Trent
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the spa and hospitality industry shine through. We want to see that you genuinely care about providing exceptional service and creating memorable experiences for our guests.
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and any previous roles in the spa or hospitality sector. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Personable:In your cover letter, adopt a friendly tone that reflects our family-like culture at Hoar Cross Hall. We appreciate applicants who can communicate well and connect with others, so let your personality come through in your writing.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Hiddenwell
✨Know the Spa Inside Out
Before your interview, take some time to research Hoar Cross Hall and its spa facilities. Familiarise yourself with their services, treatments, and any unique features. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Spa Facilities Assistant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved an issue effectively. Highlighting these moments will demonstrate your ability to create memorable experiences for guests.
✨Emphasise Teamwork and Communication
This role requires seamless collaboration with other departments. Be ready to discuss how you've worked in teams before, especially in high-pressure situations. Share specific instances where effective communication led to successful outcomes, as this will resonate well with the interviewers.
✨Dress the Part and Bring Positivity
First impressions matter! Dress smartly and professionally for your interview, reflecting the elegance of the spa environment. Additionally, bring a positive attitude and a friendly demeanour; remember, they’re looking for someone who embodies the warmth and hospitality they offer to their guests.
