At a Glance
- Tasks: Lead a dynamic team to deliver exceptional dining experiences in our elegant Ballroom Restaurant.
- Company: Join Hoar Cross Hall, a luxury spa hotel known for outstanding service and guest experiences.
- Benefits: Enjoy a competitive salary, complimentary spa days, discounts, and a fun, supportive work environment.
- Other info: Flexible shifts with excellent career development opportunities in a picturesque setting.
- Why this job: Be part of a prestigious team and make a real impact in the hospitality industry.
- Qualifications: Experience in luxury hotels or high-volume fine dining and a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hoar Cross Hall, Staffordshire
Contract Type: Full-Time (Permanent)
Reports To: Food & Beverage Manager
Hoar Cross Hall is part of the Barons Eden collection, a prestigious group renowned for delivering exceptional guest experiences in luxury spa and hospitality settings. As one of the UK’s leading spa hotels, Hoar Cross Hall combines timeless elegance with outstanding service, offering guests an unforgettable dining and wellness experience.
About the Role
We are seeking an experienced and passionate Ballroom Restaurant Manager to lead the operations of our elegant Ballroom Restaurant. The ideal candidate will be dedicated to delivering an exceptional dining experience, managing a dynamic team, and upholding the high standards of service that our guests expect. You will play a key role in overseeing daily operations, staff training and development, service excellence, and ensuring the smooth running of our busy restaurant service. This is a fast‑paced position; the restaurant can handle 600 covers per day across breakfast, lunch and dinner.
Key Responsibilities
- Leading, training and motivating the front‑of‑house team to deliver exceptional guest service
- Overseeing all aspects of restaurant operations, including staffing, service delivery, and team development
- Maintaining and enhancing service standards in line with Hoar Cross Hall’s luxury brand
- Collaborating closely with the kitchen and events teams to ensure seamless coordination and outstanding guest experiences
- Managing staff rotas, payroll submissions, and effective labour planning
- Supporting the Food & Beverage Manager with budgeting, stock control, and performance reporting
- Professionally handling guest feedback and proactively resolving any service issues
- Ensuring full compliance with health, safety, and hygiene regulations
- Demonstrating strong leadership and people management skills with a hands‑on approach
- Communicating effectively and maintaining excellent organisational and problem‑solving abilities
- Bringing previous experience in a similar role within a luxury hotel or high‑volume fine dining environment
- Showing a genuine passion for hospitality and consistently delivering five‑star guest experiences
- Displaying flexibility to work varied shifts, including evenings, weekends and bank holidays
Additional Information
Contract Hours: 45 hours per week
Working 5 out of 7 days (including weekends and bank holidays)
Annual Salary: £43,000.00
Benefits
- Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
- Complimentary Spa Day on work anniversaries at any of our company spas
- Free meal provided daily through our staff canteen
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free parking
- Refer‑a‑Friend scheme
- Excellent induction and training programme
- Perkbox online benefits and discounts
- Online doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
Restaurant Manager – Ballroom in Burton upon Trent employer: Hiddenwell
Hoar Cross Hall is an exceptional employer, offering a vibrant and inclusive work culture where employees are valued and supported in their professional growth. Located in the picturesque Staffordshire countryside, our team enjoys unique benefits such as complimentary spa days, access to luxurious facilities, and a strong focus on staff development, making it an ideal place for those passionate about delivering outstanding guest experiences in a luxury hospitality setting.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Manager – Ballroom in Burton upon Trent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hiddenwell. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hiddenwell
Don't be shy about reaching out to Hiddenwell directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Manager – Ballroom in Burton upon Trent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hiddenwell and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hiddenwell
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
