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- Tasks: Welcome guests and ensure a smooth check-in/check-out experience at a luxury spa resort.
- Company: Hoar Cross Hall, a historic estate blending luxury hospitality with a supportive team culture.
- Benefits: Competitive pay, free spa access, discounts, and a fun, inclusive work environment.
- Other info: Flexible hours with opportunities for growth; reliable transport recommended due to rural location.
- Why this job: Join a passionate team and create memorable experiences for guests in a stunning setting.
- Qualifications: Great communication skills and a guest-focused attitude; training provided.
The predicted salary is between 12 - 12 £ per hour.
Hoar Cross Hall is a historic estate and luxury spa resort that blends a stately home with world-class hospitality. We aim to create memorable experiences for our guests while fostering a supportive team culture.
Key Responsibilities
- Welcome guests with warmth and professionalism, ensuring a smooth and seamless check-in and check-out experience.
- Handle reservations, check-ins, and check-outs efficiently and accurately.
- Answer all phone calls professionally, efficiently, and in a friendly manner.
- Maintain a polite and thorough demeanor, ensuring all relevant information is received and provided to guests.
- Assist with guest inquiries and provide information about the property and local attractions.
- Follow procedures accurately and have a comprehensive understanding of the hotel’s and spa’s facilities, policies, and procedures.
- Effectively sell packages and additional treatments to guests.
- Provide support for other administrative duties as required by the team.
Qualifications
- Excellent communication and interpersonal skills.
- A polite, professional, and guest-focused approach.
- Confidence in using booking systems and handling multiple tasks at once.
- A sales-minded attitude with the ability to promote services and packages.
- Knowledge of spa and hotel operations is a plus (training provided).
Hours and Schedule
- Position 1: 8 hours per week - Saturday or Sunday.
- Position 2: 32 hours per week - 4 out of 7 days per week, with flexibility to support the team outside core hours when needed.
Benefits
- Competitive salary.
- Complimentary use of spa and leisure facilities.
- Free staff meal from on-site canteen.
- Complimentary spa day on work anniversary.
- Discounts on overnight stays and spa days.
- 30% discount on food and drink.
- Free on-site parking.
- Refer a friend scheme.
- Access to an employee assistance programme.
- Comprehensive induction and ongoing training.
- A fun, supportive, and inclusive work environment with development opportunities.
Additional Information
Due to our rural location, there are no public transport links; owning reliable private transportation is strongly recommended. At this time, visa sponsorship cannot be guaranteed; candidates must have the right to work in the UK independently.
Company Culture
We believe in building a family of passionate, positive, professional, and warm individuals. If that sounds like you, we’d love to welcome you to the Hoar Cross Hall family.
Receptionist in Burton upon Trent employer: Hiddenwell
Contact Detail:
Hiddenwell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Burton upon Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hoar Cross Hall. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your warm welcome! As a receptionist, first impressions matter. Practise how you would greet guests and handle inquiries. A friendly, professional approach will set you apart and make you memorable.
✨Tip Number 3
Show off your sales skills! Be ready to discuss how you can promote services and packages during your interview. Think of examples where you've successfully upsold or provided excellent customer service in the past.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows initiative and gives us a chance to get to know you better. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Receptionist in Burton upon Trent
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and professionalism in your words.
Tailor Your Application: Make sure to customise your application for the Receptionist role. Highlight your communication skills and any experience you have with guest services or hospitality. We love seeing how you fit into our team culture!
Show Your Enthusiasm: Let us know why you’re excited about working at Hoar Cross Hall! Whether it’s the luxury spa environment or the chance to create memorable experiences for guests, your enthusiasm can really make your application stand out.
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important for a Receptionist role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Hiddenwell
✨Know the Venue Inside Out
Before your interview, take some time to research Hoar Cross Hall. Familiarise yourself with its history, facilities, and services. This will not only impress the interviewers but also help you answer questions about how you can contribute to creating memorable experiences for guests.
✨Practice Your Warm Welcome
As a receptionist, your first impression is crucial. Practice greeting someone warmly and professionally. You might even want to role-play with a friend to get comfortable with welcoming guests and handling check-ins and check-outs smoothly.
✨Show Off Your Communication Skills
During the interview, demonstrate your excellent communication skills. Be clear and concise in your answers, and don’t hesitate to ask questions if you need clarification. This shows that you’re engaged and eager to understand the role better.
✨Highlight Your Sales Mindset
Since the role involves selling packages and treatments, be ready to discuss any previous experience you have in sales or customer service. Share specific examples of how you’ve successfully promoted services in the past, as this will show you’re a great fit for the team.