At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences at a luxury hotel.
- Company: Hoar Cross Hall, a stunning heritage estate with a modern twist.
- Benefits: Competitive salary, free spa days, discounts, and a supportive team culture.
- Other info: Enjoy a beautiful work environment and excellent career growth opportunities.
- Why this job: Join a dynamic team redefining hospitality with creativity and innovation.
- Qualifications: Proven experience in senior hotel operations and a passion for guest satisfaction.
The predicted salary is between 31500 - 38500 £ per year.
About Hoar Cross Hall
Welcome to Hoar Cross Hall, whereheritage meets innovation.
Set in the heart of Staffordshire, we’re a luxurycountry estate with a modern spirit: home to an award-winning spa, stunninggrounds, vibrant dining, and an ever-evolving guest experience.
We’re on a mission to redefinewhat exceptional hospitality feels like blending timeless service with freshideas and energy. That’s where you come in.
The Opportunity
We’re looking for an inspiring leaderto take the reins as Head of Hotel Operations. This is a role for someone who’snot just managing the day-to-day but driving the future.
You’ll lead the operationalheartbeat of Hoar Cross Hall, ensuring every guest touchpoint, from arrival todeparture, delivers impact, emotion, and excellence.
You’ll empower teams, champion innovation, and help shape a culture where brilliant people createextraordinary experiences.
If you’re driven by highstandards, fast-paced environments, and the thrill of making this is yourstage.
- What You’ll Do
- Lead, coach, and inspire talented teams across allhotel operations (Front of House, Housekeeping, Spa, F&B and Maintenance).
- Create a culture that’s energetic, empowered, andrelentlessly focused on the guest experience.
- Deliver operational brilliance, smooth processes, smart systems, and flawless service.
- Partner with the senior leadership team to delivercommercial growth and elevate brand standards.
- Drive innovation - challenge “the way it’s alwaysbeen done” and introduce ideas that set us apart.
- Oversee budgets, performance metrics, andoperational strategy to maximise efficiency and profitability.
- Be a visible, approachable presence across thehotel , leading from the front with energy and authenticity.
About You
You’re not just experienced, you’re inspired. You bring the spark that lifts a team, the focus that deliversresults, and the creativity that keeps things evolving.
- You’ll bring
- A proven track record in senior hotel or resortoperations (4 or 5-star preferred).
- A leadership style that’s energetic, engaging, andpeople-first.
- Strong commercial awareness, you understand howgreat service drives success.
- A love for innovation and a passion for exceptionalguest experiences.
- The confidence to make decisions, own outcomes, andlead with purpose.
- Why You’ll Love It Here
At Hoar Cross Hall, you’ll be partof something special, a team that’s modernising a heritage brand with energy, creativity, and bold ambition.
We offer
- Work in a stunning, historic estate with acommitment to excellence in hospitality.
- A competitive salary and performance-basedincentives.
- A culture that celebrates new ideas and freshthinking.
- Opportunities to grow, lead, and make a realimpact.
- A stunning environment and a supportive, forward-thinking team.
- Complimentary use of the leisure and spafacilities.
- Free lunch from our staff canteen.
- Complimentary Spa Day on work anniversaries.
- Employee Benefits Program.
- Free Parking.
- Refer a friend scheme.
- Discount on overnight stays and spa days.
- 30% discount on food and drink.
- Excellent Induction and training programme.
Be part of the next chapter at Hoar Cross Hall.
Lead with passion. Inspire with purpose. Create something unforgettable.
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Head of Hotel Operations in Burton upon Trent employer: Hiddenwell
At Hoar Cross Hall, we pride ourselves on creating a warm and welcoming environment where our team members are valued and supported. As a Retail Assistant, you'll enjoy a range of benefits including complimentary spa days, discounts across our venues, and access to excellent training programmes, all while working in a stunning historic estate that prioritises luxury and high standards in hospitality. Join us for a rewarding career where your passion for retail and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Hotel Operations in Burton upon Trent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hiddenwell. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hiddenwell
Don't be shy about reaching out to Hiddenwell directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Hotel Operations in Burton upon Trent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hiddenwell and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hiddenwell
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
