Duty Manager
Hoar Cross Hall, Staffordshire| Hiddenwell
Lead from the floor. Supportyour team. Make every guest experience count.
We’re looking for a confident,approachable Duty Manager to help keep Hoar Cross Hall running smoothly andensure our guests feel looked after throughout their stay.
This is a hands-on role with afocus on front of house and guest services. You’ll be a visible presence acrossthe hotel, supporting colleagues, coordinating departments and taking ownershipwhen challenges arise.
Reporting to the Guest ExperienceManager and working closely with the Front of House Manager, you’ll helpdeliver high standards and memorable experiences.
What you’ll do
- Lead each shift: Giving clear direction,prioritise tasks and support teams across the hotel.
- Look after our guests: Handling escalatedconcerns calmly, find practical solutions and follow through.
- Support front of house: Assisting with check-inand check-out during busy periods.
- Keep operations moving: Responding todisruptions, resolve conflicts and escalating matters when further supportis needed.
- Maintain standards: Applying company policiesfairly and help keep the hotel safe, secure and welcoming.
- Support emergency responses: Carrying out firemarshal duties following the required training.
- Keep everyone informed: Completing accurateshift reports and thorough handovers, highlighting outstanding actions andguest requirements.
What you’ll bring
You’ll be comfortable taking thelead while remaining approachable and ready to lend a hand. Clearcommunication, sound judgement and strong organisation will help you manage abusy shift.
You’ll listen carefully, stay calmunder pressure and enjoy finding solutions that support both guests andcolleagues. Above all, you’ll take pride in excellent service and see actionsthrough.
Our values in action
Our values guide how we work everyday:
- Integrity: Make fair decisions, keepaccurate records and handle information discreetly.
- Excellence: Maintain high standards andrespond promptly to guest needs.
- Teamwork: Bring departments together,communicate clearly and offer practical support.
- Respect: Listen with care and treat guestsand colleagues fairly.
- Commitment: Take ownership, stay engaged andfollow through on your promises.
Additional Information
Working Pattern:
- The role includes evenings,weekends and bank holidays. Occasional sleepover Duty Manager shifts may berequired to support the operation, in line with agreed working arrangements.
- Working 5 out of 7 days per week
- 40 hours per week
- Annual Salary: £29,231.28
What We Offer
- Work in a picturesque, historic estate with a focuson luxury and high standards in hospitality
- Complimentary Spa Day on work anniversaries at anyof our company spas
- Free meal provided daily through our staff canteen
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across ourvenues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environmentwith loads of development opportunities
Ready to make a difference atHoar Cross Hall? Hiddenwell - Wellhidden. Best found.
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Duty Manager in Burton upon Trent employer: Hiddenwell
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