At a Glance
- Tasks: Lead a dynamic team to drive sales performance and enhance guest experiences.
- Company: Join Barons Eden, a collection of award-winning spa and hotel destinations.
- Benefits: Enjoy a competitive salary, spa perks, discounts, and a supportive work environment.
- Other info: Full-time role with great career development opportunities and a fun team culture.
- Why this job: Make a real impact by leading a passionate team in the hospitality industry.
- Qualifications: Proven sales leadership experience and excellent coaching skills required.
The predicted salary is between 32000 - 32000 £ per year.
Location: Moreton-in-Marsh
About Us
At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.
About the Role
We are looking for a commercially driven Sales Team Leader to lead a team of Reservations Agents, with a clear focus on maximising conversion, revenue, and sales performance. In this role, you will take ownership of your team’s sales results, coaching agents to deliver high conversion rates, identify upselling opportunities, and consistently achieve revenue targets while maintaining an excellent guest experience.
Key Responsibilities
- Driving Sales Performance
- Owning your team’s delivery against sales KPIs (conversion rate, revenue, average booking value)
- Monitoring live sales performance and taking proactive action to improve results
- Identifying missed opportunities and implementing immediate corrective actions
- Ensuring consistent achievement of individual and team sales targets
- Leading & Managing Your Team
- Directing line management of a team of Reservations Agents (6+)
- Setting clear daily and weekly sales expectations
- Holding regular 1:1s focused on performance and development
- Managing underperformance with structured improvement plans
- Building a high-energy, target-driven team culture
- Sales Coaching & Quality
- Conducting regular call listening with a focus on sales technique and conversion
- Coaching agents on objection handling, upselling, and closing techniques
- Reinforcing best practice sales behaviours and scripts
- Ensuring all interactions align with brand standards
- Operational Control
- Overseeing daily workflow to maximise sales opportunities
- Ensuring calls are being answered within target
- Ensuring strong response times to inbound enquiries
- Managing rota adherence to ensure optimal sales coverage
- Acting as first-line escalation for complex booking scenarios
- Supporting Commercial Strategy
- Supporting implementation of promotions, campaigns, and sales initiatives
- Providing feedback on customer trends and booking behaviours
- Identifying opportunities to increase revenue and conversion across the team
What Success Looks Like
- High and consistent team conversion rates
- Excellent revenue delivery vs targets
- Improved sales capability across all agents
- A motivated, target-driven team environment
Required Skills & Experience
- Have proven experience in a sales leadership, reservations leadership, or contact centre supervisory role
- Have an excellent track record of achieving and exceeding sales and revenue targets
- Have experience managing KPIs such as conversion, average booking value, and revenue performance
- Have excellent coaching and people development skills, with the ability to motivate high-performing teams
- Be confident in conducting performance reviews, 1:1s, and managing underperformance effectively
- Have excellent sales techniques including objection handling, upselling, and closing skills
- Have the ability to analyse sales data and identify opportunities to improve performance
- Be highly organised with the ability to manage workloads, rotas, and operational priorities in a fast-paced environment
- Have excellent communication and interpersonal skills
- Have excellent customer service focus with a passion for delivering exceptional guest experiences
- Be confident using reservation systems, CRM systems, and Microsoft Office applications
- Be positive, resilient, and target-driven mindset
- Have experience within hospitality, hotels, spa, leisure, or travel industries is highly desirable
Personal Attributes
- Be commercially minded and results focused
- Be an energetic and inspirational leader
- Be professional and approachable
- Be a proactive problem solver
- Have the ability to remain calm under pressure and lead by example
- Be passionate about developing people and driving team success
Additional Information
- Full-Time position, working 5 out of 7 days per week
- 3 week rolling rota - 1 in 3 weekends
- 40 hours per week
- £32,000.00
Benefits
- Competitive salary
- Complimentary Spa Day on work anniversaries at any of our company spas
- Coffee, tea and snacks from our kitchen
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
Sales Team Leader employer: Hiddenwell - Reservations
At Barons Eden, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture in the picturesque setting of Moreton-in-Marsh. Our commitment to employee growth is reflected in our comprehensive training programmes and development opportunities, ensuring that every team member can thrive while contributing to our mission of delivering unforgettable guest experiences. With competitive benefits, including complimentary spa days and discounts across our venues, we foster a close-knit team environment where individuality and passion are celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Team Leader
✨Tip Number 1
Get to know the company inside out! Research Barons Eden, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you can lead a team, drive sales, and create that positive guest experience they’re after.
✨Tip Number 3
Don’t just sit back and wait for the call! Follow up after your interview with a friendly email thanking them for the opportunity. It shows you’re keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Barons Eden family!
We think you need these skills to ace Sales Team Leader
Some tips for your application 🫡
Show Your Sales Savvy:When you're writing your application, make sure to highlight your sales experience. We want to see how you've smashed those targets and led teams to success. Use specific examples that showcase your skills in driving sales performance!
Be Personal and Authentic:At StudySmarter, we value individuality, so let your personality shine through! Share your passion for hospitality and how you create memorable experiences for guests. This is your chance to connect with us on a personal level.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. Show us that you understand what it takes to be a Sales Team Leader at Barons Eden.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen and ready to join our team!
How to prepare for a job interview at Hiddenwell - Reservations
✨Know Your Numbers
Before the interview, brush up on your sales metrics and KPIs. Be ready to discuss how you've driven conversion rates and revenue in previous roles. This shows you understand the importance of these figures and can bring that knowledge to the Sales Team Leader position.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached team members in the past. Highlight specific techniques you've used for objection handling and upselling. This will demonstrate your ability to lead and develop a high-performing team, which is crucial for this role.
✨Be Ready to Discuss Guest Experience
Since the company values exceptional guest experiences, think of instances where you've gone above and beyond for customers. Share stories that illustrate your commitment to service excellence and how it ties into driving sales performance.
✨Demonstrate Your Leadership Style
Reflect on your leadership approach and be prepared to discuss how you motivate and manage a team. Talk about how you handle underperformance and foster a positive, target-driven culture. This will help the interviewers see you as a fit for their close-knit team.
