At a Glance
- Tasks: Manage customer inquiries, process bookings, and enhance guest experiences.
- Company: Join Barons Eden, a top-rated spa and hotel group with a friendly vibe.
- Benefits: Competitive salary, performance-based commission, and discounts on stays and spa days.
- Other info: Enjoy flexible shifts and a supportive team culture with great career growth.
- Why this job: Be the face of exceptional guest experiences and drive sales in a vibrant environment.
- Qualifications: Experience in call centres or hospitality, and a knack for quick learning.
The predicted salary is between 27500 - 37100 £ per year.
Location: Head Office, Moreton in Marsh
Salary Range: £27,500.00 - £37,100.00 (inclusive of commission)
About Us
At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.
About the Role
As Guest Sales Specialist you will be the primary point of contact for all new and existing customers and will be responsible for managing incoming inquiries, processing bookings, and maintaining high standards of customer service to drive sales and enhance guest experiences.
Key Responsibilities include:
- Handling all incoming inquiries and reservation calls professionally
- Processing bookings, scheduling treatments, and guest dining arrangements
- Sending out booking confirmations and relevant documents promptly
- Maintaining efficiency and accuracy in all tasks, adhering to quality standards
- Always providing excellent customer service
- Driving sales and improving guest reservations
- Striving to meet and exceed monthly sales targets
- Assisting other areas of the Central Reservations department as needed
What We’re Looking For:
- Ability to thrive in a fast-paced environment
- Resilience and capacity to adapt to changes
- Quick learner with a passion for acquiring new skills
- Availability to work evenings, weekends, and holidays as part of a 7-day operation
- Ability to maintain a positive and proactive approach to work
- Experience with Property Management Systems (PMS)
- Previous experience in a call centre environment
- Background in the hospitality industry is desirable
- Basic knowledge of Microsoft Excel
Additional Information:
- Competitive commission structure with average on-target earnings of £800 per month
- Full-time role: 40 hours per week
- Shifts: 0745-1615hrs / 0845-1715hrs / 0945-1825hrs
- Rolling shift pattern, including a 6-day working week, a 5-day working week and a 4-day working week
What We Offer:
- Competitive salary
- Monthly performance-based commission
- Celebrate your work anniversaries with a Complimentary Spa Day at Hoar Cross Hall or Eden Hall
- Coffee and snacks from our kitchen
- Access to an Employee Assistance Program
- Free parking on-site
- Refer-a-Friend scheme
- Discounts on overnight stays and spa days for you and your guests
- Discounts on food, drink and retail across our venues
- Comprehensive induction and training program
- Pension scheme
Guest Sales Specialist employer: Hiddenwell - Reservations
At Barons Eden, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values individuality and operational excellence. Located in the picturesque Moreton in Marsh, our team enjoys competitive salaries, performance-based commissions, and unique perks such as complimentary spa days and discounts across our venues. We are committed to employee growth, providing comprehensive training and a supportive environment where every team member can thrive and contribute to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Sales Specialist
✨Tip Number 1
Get to know the company inside out! Research Barons Eden and understand their values, mission, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inquiries and bookings, make sure you're comfortable speaking on the phone. Role-play with a friend or family member to get used to answering questions and providing excellent customer service.
✨Tip Number 3
Show off your sales skills! Think of examples from your past experiences where you've successfully driven sales or improved customer satisfaction. Be ready to share these stories during your interview to demonstrate your ability to meet and exceed targets.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Barons Eden family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Guest Sales Specialist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique flair shine through! We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter and CV. Remember, we value individuality just as much as experience.
Tailor Your Application:Make sure to customise your application for the Guest Sales Specialist role. Highlight your relevant experience in customer service and any background in hospitality. We love seeing how your skills align with our mission to create memorable guest experiences!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our close-knit team at Barons Eden!
How to prepare for a job interview at Hiddenwell - Reservations
✨Know the Company Inside Out
Before your interview, take some time to research Barons Eden. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Sales Specialist, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you handled inquiries or resolved issues, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Be Ready for Role-Specific Questions
Expect questions related to handling bookings, managing inquiries, and using Property Management Systems (PMS). Brush up on your knowledge of these areas and be prepared to discuss how you've successfully managed similar tasks in previous roles.
✨Emphasise Your Adaptability
The role requires resilience and the ability to adapt to changes. Think of situations where you had to adjust quickly to new challenges or environments. Sharing these experiences will show that you're ready to tackle the dynamic nature of the job.
