At a Glance
- Tasks: Support Sales and Guest Experience teams to ensure smooth operations and exceptional service.
- Company: Join Barons Eden, a collection of award-winning spa and hotel destinations.
- Benefits: Competitive salary, spa day on anniversaries, discounts, and a supportive work environment.
- Other info: Enjoy a fun, inclusive workplace with great career development opportunities.
- Why this job: Be a key player in creating memorable guest experiences while developing your skills.
- Qualifications: Highly organised, detail-oriented, and experienced in administrative or support roles.
The predicted salary is between 27500 - 27500 £ per year.
Location: On Property/Hybrid
About Us
At Barons Eden, we are a collection of award-winning spa and hotel destinations, committed to delivering exceptional experiences. Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay. We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.
About the Role
As a Central Support Coordinator, you will play a pivotal behind-the-scenes role in ensuring the smooth operation of both our Sales and Guest Experience functions. Rather than acting as a primary contact for guests, you will focus on supporting processes, resolving escalations, maintaining data integrity, and enabling teams to deliver exceptional service and achieve commercial success. This role is ideal for someone highly organised, detail-oriented, and solutions-focused, who enjoys working across multiple functions to improve efficiency and consistency.
Key Responsibilities
- Providing operational and administrative support across Sales and Guest Experience teams
- Monitoring booking accuracy, data quality, and system integrity across reservations platforms
- Investigating and resolving booking discrepancies, system issues, and internal queries
- Supporting the coordination of complex or high-value bookings and amendments
- Assisting with reporting, tracking performance metrics, and identifying trends or gaps
- Managing internal communications to ensure alignment between departments
- Supporting complaint resolution processes by gathering information and coordinating responses
- Maintaining up-to-date documentation, processes, and internal guides
- Assisting with system updates, testing, and process improvements
- Acting as a key link between departments to ensure a consistent and seamless guest journey
What We’re Looking For
- Highly organised with strong attention to detail
- Confident working with systems, data, and processes
- A natural problem-solver with a proactive mindset
- Ability to manage multiple priorities and meet deadlines
- Strong internal communication and collaboration skills
- Comfortable working in a fast-paced, evolving environment
- Previous experience in administrative, coordination, or support roles (hospitality advantageous)
- Good working knowledge of Microsoft Office, particularly Excel
- Experience with booking or reservation systems is beneficial
Additional Information
- Full-time role: 40 hours per week
- Working 5 days out of 7 (depending on business needs)
- Rolling Rota: 1 in 3 weekends required
- Location: On Property/Hybrid
- Salary £27,500.00 (pro rata)
Benefits
- Competitive salary
- Complimentary Spa Day on work anniversaries at any of our company spas
- Coffee, tea and snacks from our kitchen
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
Central Support Coordinator employer: Hiddenwell - Reservations
At Barons Eden, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that values individuality and operational excellence. As a Central Support Coordinator, you will benefit from a competitive salary, comprehensive training, and unique perks such as complimentary spa days and discounts across our venues, all while working in a supportive environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Central Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Barons Eden on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to coordination and support roles. Think about how your skills can help improve efficiency and guest experiences, just like they value at Barons Eden.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple priorities in past roles. This will demonstrate that you're the detail-oriented problem-solver they're looking for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Barons Eden family.
We think you need these skills to ace Central Support Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Central Support Coordinator role. Highlight your organisational skills and attention to detail, as these are key traits we’re looking for. Show us how your experience aligns with our mission of delivering exceptional guest experiences!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you’ve successfully resolved issues or improved processes. We love a proactive mindset, so let us know how you tackle challenges head-on!
Keep It Clear and Concise:When writing your application, clarity is crucial. Use straightforward language and avoid jargon. We want to see your personality shine through, but also appreciate a well-structured and easy-to-read format.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you can easily keep track of your application status. Plus, it’s super simple!
How to prepare for a job interview at Hiddenwell - Reservations
✨Know the Company Inside Out
Before your interview, take some time to research Barons Eden and its unique offerings. Understand their mission of treating guests like family and how they create memorable experiences. This knowledge will help you align your answers with their values and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Central Support Coordinator, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple priorities or improved processes. Highlighting your attention to detail and problem-solving abilities will demonstrate that you're the right fit for this role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as resolving booking discrepancies or managing internal communications. Think of relevant scenarios from your previous roles and be ready to discuss how you approached challenges and what the outcomes were.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what a typical day looks like. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
