At a Glance
- Tasks: Manage customer inquiries, process bookings, and enhance guest experiences.
- Company: Join Barons Eden, a collection of award-winning spa and hotel destinations.
- Benefits: Competitive salary, performance-based commission, and discounts on stays and spa days.
- Other info: Dynamic shifts with opportunities for career growth and a supportive team culture.
- Why this job: Be the friendly face that creates memorable moments for guests.
- Qualifications: Experience in call centres or hospitality, and a passion for customer service.
The predicted salary is between 30000 - 32450 £ per year.
- Guest Sales Specialist
- Salary Range: £27,500.00 - £37,100.00 (inclusive of commission)
About Us
At Barons Eden, we are a collection ofaward-winning spa and hotel destinations, committed to delivering exceptional experiences.
Our mission is to treat every guest as a friend of the family, creating positive and memorable moments during their stay.
We value individuality, flair, and operational excellence, fostering a close-knit team that champions passion and positivity.
About the Role
As Guest Sales Specialist you will be the primary point of contact for all new and existing customers and will be responsible for managing incoming inquiries, processing bookings, and maintaining high standards of customer service to drive sales and enhance guest experiences
Key Responsibilities include
- Handling all incoming inquiries and reservation calls professionally
- Processing bookings, schedule treatments, and guest dining arrangements
- Sending out booking confirmations and relevant documents promptly
- Maintaining efficiency and accuracy in all tasks, adhering to quality standards
- Always providing excellent customer service
- Driving sales and improve guest reservations
- Striving to meet and exceed monthly sales targets
- Assisting other areas of the Central Reservations department as needed.
- What We’re Looking For
- Have the ability to thrive in a fast-paced environment.
- Be resilient and capacity to adapt to changes.
- Be a quick learner and a passion for acquiring new skills.
- Have the availability to work evenings, weekends, and holidays as part of a 7-day operation.
- Have the ability to maintain a positive and proactive approach to work.
- Have experience with Property Management Systems (PMS).
- Have previous experience in a call centre environment.
- Have a background in the hospitality industry is desirable.
- Have basic knowledge of Microsoft Excel.
- Additional Information
- Competitive commission structure with average on-target earnings of £800 per month
- Full-time role:40 hours per week.
- Shifts: 0745-1615hrs / 0845-1715hrs / 0945-1825hrs
- Rolling shift patter, including a 6-day working week, a 5-day working week and a 4-day working week
What We Offer
- Competitive salary
- Monthly performance-based commission
- Celebrate your work anniversaries with a Complimentary Spa Dayat Hoar Cross Hall or Eden Hall
- Coffee and snacks from our kitchen
- Access to an Employee Assistance Program
- Free parkingon-site
- Refer-a-Friend scheme
- Discounts onovernight stays and spa daysfor you and your guests
- Discounts on food, drink and retailacross our venues
- Comprehensiveinduction and trainingprogram
- Pension scheme
- #J-18808-Ljbffr
Guest Sales Specialist employer: Hiddenwell - Head Office
At Barons Eden, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values individuality and operational excellence. Located in the picturesque Moreton in Marsh, our team enjoys competitive salaries, performance-based commissions, and unique perks like complimentary spa days and discounts across our venues. We are committed to employee growth through comprehensive training programs and a supportive environment that encourages passion and positivity.
