At a Glance
- Tasks: Lead a team to ensure a seamless booking experience for guests.
- Company: Join Hiddenwell, a company dedicated to exceptional guest experiences.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Be part of a vibrant team focused on quality and guest-first culture.
- Why this job: Make a real difference in guest satisfaction and team success.
- Qualifications: Experience in customer service and leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
Hiddenwell is seeking a Guest Experience Team Leader to oversee Central Reservations, directing a small team of 5–7 Reservations Agents to deliver a seamless, accurate booking journey for every guest. You will own service quality, QA, and SLA adherence across calls, emails and live chat, coaching staff, driving improvements and ensuring compliance with company standards while maintaining a guest-first culture.
Guest Experience Lead – Reservations & QA employer: Hiddenwell - Head Office
At Barons Eden, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values individuality and operational excellence. Located in the picturesque Moreton in Marsh, our team enjoys competitive salaries, performance-based commissions, and unique perks like complimentary spa days and discounts across our venues. We are committed to employee growth through comprehensive training programs and a supportive environment that encourages passion and positivity.
