At a Glance
- Tasks: Lead tech delivery for hotel and spa projects, ensuring secure and scalable solutions.
- Company: Join Hiddenwell, a family of award-winning spa and hotel destinations.
- Benefits: Competitive salary, spa day perks, discounts, and a supportive work environment.
- Other info: Dynamic role with travel opportunities and excellent career development.
- Why this job: Shape technology standards and enhance guest experiences in a growing company.
- Qualifications: Strong technical knowledge and project management experience required.
The predicted salary is between 50000 - 55000 £ per year.
Location: Head Office, Moreton-in-Marsh Central Services (with travel to spa and hotel properties)
Contract: Full-Time | £50,000 - £55,000
About Us
Hiddenwell is a collection of award-winning spa and hotel destinations, creating memorable experiences and treating every guest like a friend of the family. We share a passion for great hospitality, standout experiences and operational excellence. We look for people who bring passion, positivity and individuality, and provide the support and opportunities to develop and grow.
The Role
We’re looking for an experienced Expansion Projects Manager & Technical Lead to lead the technology delivery behind our hotel and spa property projects. You’ll take ownership of IT projects from initial site assessment through refurbishment and transformation to go-live and operational handover, ensuring each property has secure, reliable and scalable technology. This is a hands-on role combining technical leadership, project management and commercial thinking.
Key Responsibilities
- Leading IT delivery for property closures, refurbishments, transformations and reopenings
- Managing technology projects from initial assessment through to go-live and post-opening support
- Assessing technology at new properties, identifying risks, gaps and opportunities for improvement
- Managing project plans, budgets, milestones, risks and dependencies
- Leading the implementation of key hotel technology, including PMS, POS, payments, Wi‑Fi, networks, telephony and digital guest services
- Overseeing infrastructure, connectivity, cloud, endpoints and cybersecurity requirements
- Ensuring properties meet our technology, security and compliance standards
- Coordinating integrations with wider HR, finance, CRM/CDP, LMS and data systems
- Working closely with Property teams, General Managers, architects, engineers and other stakeholders
- Managing technology suppliers, contractors and implementation partners, ensuring quality and value for money
- Leading testing, UAT, cutover and IT readiness ahead of property openings
- Providing technical leadership during go-live and post-opening stabilisation
- Ensuring a smooth handover into BAU IT, including documentation, asset registers and support arrangements
- Capturing lessons learned and improve technology standards and processes for future projects
What We’re Looking For
We’re looking for someone with strong technical knowledge and project delivery experience, who is comfortable managing multiple projects, suppliers and stakeholders. You’ll be able to translate complex technical requirements into practical solutions and communicate confidently with both technical and operational teams. Experience within hotels, hospitality, leisure or another multi‑site environment would be advantageous, along with strong knowledge of infrastructure, networking, cybersecurity and business‑critical systems. As this is a group-wide role, you’ll need to be comfortable travelling to our hotel and spa properties when required.
Why Join Hiddenwell?
You’ll play an important role in the continued growth of Hiddenwell, helping shape how technology is delivered across our new and transformed properties. You’ll have the opportunity to influence our technology standards, improve how we approach future openings and ensure our teams have the technology they need to deliver exceptional guest experiences.
Additional Information
- Working 40 hours per week
- Working Monday to Friday, 0900-1700hrs
- Salary: £50,000 - £55,000 - dependant on experience
- Interview Stages: Screening, Technical Interview, Final interview
Benefits
- Competitive salary
- Complimentary Spa Day on work anniversaries
- Coffee, tea and snacks from our kitchen
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- A fun, supportive and inclusive work environment with loads of development opportunities
People say you can’t choose your family, well we choose you to be part of ours!
Expansion Projects Manager & Technical Lead employer: Hiddenwell - Head Office
Hiddenwell offers a dynamic work environment in Moreton-in-Marsh, where collaboration and operational excellence are at the forefront of our mission. As a Contact Centre Performance Lead, you will benefit from a competitive salary, opportunities for professional growth, and a culture that prioritises guest experience and teamwork. Join us to be part of a company that values your contributions and fosters a supportive atmosphere for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Expansion Projects Manager & Technical Lead
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Expansion Projects Manager & Technical Lead at Hiddenwell - Head Office!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Hiddenwell - Head Office or be willing to refer you for that Expansion Projects Manager & Technical Lead position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Hiddenwell - Head Office who’s on the lookout for their next Expansion Projects Manager & Technical Lead star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Expansion Projects Manager & Technical Lead role at Hiddenwell - Head Office!
We think you need these skills to ace Expansion Projects Manager & Technical Lead
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Hiddenwell - Head Office. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Hiddenwell - Head Office
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Hiddenwell - Head Office. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
