At a Glance
- Tasks: Lead tech delivery for hotel and spa projects, ensuring secure and scalable technology.
- Company: Join Hiddenwell, a top-rated spa and hotel group focused on exceptional guest experiences.
- Benefits: Competitive salary, discounts, complimentary spa days, and a supportive work environment.
- Other info: Enjoy a fun, inclusive culture with plenty of growth opportunities.
- Why this job: Shape the future of hospitality tech and make a real impact on guest experiences.
- Qualifications: Strong technical knowledge, project management experience, and comfort with multi-site environments.
The predicted salary is between 50000 - 55000 £ per year.
Location: Head Office, Moreton-in-Marsh Central Services (with travel to spa and hotel properties)
Contract: Full-Time | £50,000 - £55,000
About Us
Hiddenwell is a collection of award-winning spa and hotel destinations, creating memorable experiences and treating every guest like a friend of the family. We share a passion for great hospitality, standout experiences and operational excellence. We look for people who bring passion, positivity and individuality, and provide the support and opportunities to develop and grow.
The Role
We’re looking for an experienced Expansion Projects Manager & Technical Lead to lead the technology delivery behind our hotel and spa property projects. You’ll take ownership of IT projects from initial site assessment through refurbishment and transformation to go-live and operational handover, ensuring each property has secure, reliable and scalable technology. This is a hands-on role combining technical leadership, project management and commercial thinking.
Key Responsibilities
- Leading IT delivery for property closures, refurbishments, transformations and reopenings
- Managing technology projects from initial assessment through to go-live and post-opening support
- Assessing technology at new properties, identifying risks, gaps and opportunities for improvement
- Managing project plans, budgets, milestones, risks and dependencies
- Leading the implementation of key hotel technology, including PMS, POS, payments, Wi-Fi, networks, telephony and digital guest services
- Overseeing infrastructure, connectivity, cloud, endpoints and cybersecurity requirements
- Ensuring properties meet our technology, security and compliance standards
- Coordinating integrations with wider HR, finance, CRM/CDP, LMS and data systems
- Working closely with Property teams, General Managers, architects, engineers and other stakeholders
- Managing technology suppliers, contractors and implementation partners, ensuring quality and value for money
- Leading testing, UAT, cutover and IT readiness ahead of property openings
- Providing technical leadership during go-live and post-opening stabilisation
- Ensuring a smooth handover into BAU IT, including documentation, asset registers and support arrangements
- Capturing lessons learned and improve technology standards and processes for future projects
What We’re Looking For
We’re looking for someone with strong technical knowledge and project delivery experience, who is comfortable managing multiple projects, suppliers and stakeholders. You’ll be able to translate complex technical requirements into practical solutions and communicate confidently with both technical and operational teams. Experience within hotels, hospitality, leisure or another multi-site environment would be advantageous, along with strong knowledge of infrastructure, networking, cybersecurity and business-critical systems. As this is a group-wide role, you’ll need to be comfortable travelling to our hotel and spa properties when required.
Why Join Hiddenwell?
You’ll play an important role in the continued growth of Hiddenwell, helping shape how technology is delivered across our new and transformed properties. You’ll have the opportunity to influence our technology standards, improve how we approach future openings and ensure our teams have the technology they need to deliver exceptional guest experiences.
Additional Information
- Working 40 hours per week
- Working Monday to Friday, 0900-1700hrs
- Interview Stages: Screening, Technical Interview, Final interview
- Complimentary Spa Day on work anniversaries
- Coffee, tea and snacks from our kitchen
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Free Parking
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- A fun, supportive and inclusive work environment with loads of development opportunities
People say you can’t choose your family, well we choose you to be part of ours!
Expansion Projects Manager & Technical Lead employer: Hiddenwell Central Services
Hiddenwell Central Services is an exceptional employer located in Moreton-in-Marsh, offering a vibrant work culture that prioritises passion, positivity, and individuality. As an Expansion Projects Manager & Technical Lead, you will have the opportunity to shape technology delivery across award-winning spa and hotel properties while enjoying a supportive environment that fosters professional growth and development. With benefits like complimentary spa days, discounts on stays, and a fun, inclusive atmosphere, Hiddenwell is committed to ensuring every employee feels valued and empowered.
Contact Details:
Hiddenwell Central Services Recruitment Team
