At a Glance
- Tasks: Help customers deploy and optimise AI security solutions for maximum impact.
- Company: Join HiddenLayer, a leader in AI security innovation.
- Benefits: Enjoy remote work, comprehensive health benefits, and unlimited time off.
- Other info: Join a rapidly growing team backed by major investors.
- Why this job: Be a key player in protecting valuable technologies from AI threats.
- Qualifications: Experience in post-sales roles, cloud tech, and Python programming required.
The predicted salary is between 72000 - 88000 £ per year.
We are seeking a motivated Solutions Architect Post-Sales to join our customer success team, specializing in the AI security space. As a post-sales Solutions Architect, you will be instrumental in ensuring the successful deployment, adoption, and ongoing value realization of our AI security solutions. You will work directly with customers after the sale to understand their environments, integrate our technology into their workflows, and help them iterate quickly to maximize security and performance outcomes.
Your ability to collaborate with customers, leverage modern technologies (cloud, containerization, networking), and translate feedback into actionable improvements will make you a trusted advisor and a key contributor to our long-term customer relationships.
WHAT YOU'LL DO:
- Customer Onboarding & Deployment: Partner with customers to design and implement secure deployments of our AI security solutions, ensuring seamless integration into their environments (cloud, on-prem, or hybrid).
- Technical Guidance & Iteration: Provide expert technical consultation on infrastructure, containerization (Docker/Kubernetes), and cloud networking. Help customers rapidly iterate and adopt best practices for secure AI operations.
- Customer Success Ownership: Act as the primary technical point of contact post-sale, ensuring customers derive ongoing value, achieve their security objectives, and successfully scale their deployments.
- Troubleshooting & Optimization: Diagnose and resolve customer issues, optimize configurations, and proactively identify opportunities for improvement.
- Enablement & Training: Deliver hands-on workshops, training sessions, and technical documentation to empower customer teams to be self-sufficient with our products.
- Feedback Loop: Capture customer feedback and collaborate with product management, engineering, and research teams to inform roadmap priorities and product enhancements.
WHO YOU ARE:
- Proven experience in a post-sales, customer success, or solutions engineering role (AI, security, or cloud-based products preferred).
- Strong experience with Docker and containerized workloads; familiarity with Kubernetes is highly desirable.
- Hands-on cloud experience (AWS, Azure, or GCP), including cloud networking concepts and Infrastructure as Code (IaC).
- Python programming experience required; familiarity with AI/ML workflows (LangChain, LangGraph, MLOps tools) is a plus.
- Skilled at troubleshooting technical issues and guiding customers through iterative solution design.
- Excellent interpersonal and communication skills; comfortable working with both technical and business stakeholders.
- Self-motivated, adaptable, and passionate about helping customers succeed.
WHY HIDDENLAYER?
We just raised $100M in Series B funding led by Delta-v Capital, with backing from Morgan Stanley, Microsoft's venture arm, Booz Allen Hamilton, and others. It's a validation of what we've built: 10x revenue growth, 50+ new enterprise customers, and deployments across defense, finance, and the world's largest AI platforms. This funding goes straight into expanding our platform and GTM capabilities, and into growing our team globally.
Attracting and retaining the very best people is our #1 priority. That's why we offer our team best-in-class benefits, including:
- Fully Remote: We are a completely remote global team. Though we're distributed, we are intentional about getting the team together a couple of times a year. We offer a generous stipend for your home office setup, annual upgrades to ensure you have a comfortable workspace and a monthly stipend for internet/phone expenses.
- Comprehensive Health & Wellness Benefits: Better than your average startup healthcare benefits. With five options to choose from, of which are fully subsidized by HiddenLayer, we offer a variety of options to fit each person's needs. We also offer vision, dental, and 401k offerings.
- Flexible Time Off: Enjoy unlimited and flexible time off for all salaried employees, in addition to 15 paid company holidays.
- Commitment to Learning and Development: We support personal growth and education through a dedicated L&D fund that can be used for training, conferences, certifications and industry events.
- Diversity, Equity, and Inclusion: We are committed to fostering an inclusive environment.
AI Solutions Architect- Post-Sales (UK) in London employer: HiddenLayer
HiddenLayer is an exceptional employer, offering a fully remote work environment that prioritises employee well-being and professional growth. With comprehensive health benefits, unlimited flexible time off, and a commitment to diversity and inclusion, we empower our team to thrive while making a meaningful impact in the AI security space. Join us to be part of a rapidly growing company that values innovation and collaboration, ensuring you have the resources and support needed to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land AI Solutions Architect- Post-Sales (UK) in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at HiddenLayer or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to HiddenLayer.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like HiddenLayer.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like HiddenLayer that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace AI Solutions Architect- Post-Sales (UK) in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at HiddenLayer.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at HiddenLayer and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at HiddenLayer
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If HiddenLayer uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
