Receptionist

Hidden St Ives - Luxury Coastal Aparthotel

Cornwall

About Us

Our luxury aparthotel in St Ives offers a contemporary coastal retreat for guests seeking space, privacy, and beautifully considered design. Inspired by Cornwall’s light and landscape, we provide a calm, refined environment supported by discreet, thoughtful service.

We focus solely on exceptional accommodation and guest experience, our reception team plays a central role in creating a smooth, welcoming, and unhurried stay for every guest.

The Role

We are looking for a warm, polished, and detail-oriented Receptionist to join our front-of-house team. As the first and last point of contact for our guests, you will set the tone for their stay, delivering a calm, professional welcome and ensuring every interaction reflects our coastal luxury ethos.

This role is ideal for someone who enjoys working in a refined hospitality environment and takes pride in providing intuitive, personalised service.

Key Responsibilities

Guest Experience

• Welcome guests with warmth, professionalism, and a calm presence
• Manage check-ins and check-outs efficiently and seamlessly
• Respond to guest enquiries and requests in a friendly, knowledgeable, and discreet manner
• Share local knowledge and recommendations to enhance the guest experience
• Handle guest feedback with confidence and care

Reception & Administration

• Manage reservations, emails, and telephone enquiries
• Process payments and maintain accurate guest records
• Coordinate arrivals and departures with housekeeping to ensure apartment readiness
• Support daily reception administration and reporting
• Maintain a tidy, welcoming, and well-presented reception area at all times

Standards & Team Support

• Uphold the highest standards of presentation, service, and professionalism
• Follow all operational procedures and brand standards
• Support colleagues across reception and housekeeping to ensure smooth daily operations
• Adhere to health & safety and company policies

About You

• Previous experience in reception, hospitality, or customer-facing roles (luxury or boutique environments preferred)
• A natural people-person with a calm, friendly, and professional manner
• Strong communication and organisational skills
• Excellent attention to detail
• Well-presented, reliable, and discreet
• Comfortable working shifts, including weekends and peak seasonal periods
• Familiarity with reservations or property management systems is an advantage, but not essential

What We Offer

• Competitive pay, dependent on experience
• The opportunity to work in a beautiful coastal setting
• A focused hospitality environment
• Training and development within a growing coastal luxury brand
• A supportive, professional, and welcoming team culture