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For Companies At a Glance
- Tasks: Manage appointments, support customers, and promote wellness programs in a friendly environment.
- Company: Join Hidden Hearing, a leader in hearing care with a supportive culture.
- Benefits: Part-time hours, ongoing training, and a chance to make a real difference.
- Why this job: Be part of a team that transforms lives through exceptional customer service.
- Qualifications: Friendly, self-motivated, and great at communicating with others.
- Other info: Opportunity for growth in a dynamic and rewarding workplace.
Overview
Part Time Clinic Coordinator – Shrewsbury At Hidden Hearing, our Clinic Coordinators (internally known as a Branch Coordinator) provide exceptional customer service and a welcoming environment for patients at our hearing centres. This part‑time role at the Shrewsbury hearing centre is scheduled for Thursday and Friday, 9:00am to 5:00pm (15 hours per week).
Responsibilities
- Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
- Customer Care: Support our hearing care professionals to provide exceptional care to customers/patients in hearing centres, day clinics, and during home visits.
- Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
- Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
- Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.
Qualities
- A persuasive influencer with a friendly demeanour, capable of achieving desired outcomes through positive interactions.
- Self-motivated and competitive, driven to meet and exceed targets.
- Logical and proactive, capable of navigating challenging situations with ease.
- Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.
About Hidden Hearing
Hidden Hearing makes a life-changing difference to people living with hearing loss through our exceptional colleagues. Established in 1968, we are dedicated to providing the highest standard of care, with more than 100,000 people trusting us to test and care for their hearing each year. We are owned by Demant, a global leader in hearing healthcare and technology. We employ over 650 people in the UK and pride ourselves on a down-to-earth, supportive culture. We were the first dedicated hearing retailer to be recognised as a member of Investors in People and were awarded Gold standard in 2023. We offer ongoing training and development opportunities to help you grow and progress.
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Part Time Clinic Coordinator - Shrewsbury employer: Hidden Hearing
Contact Detail:
Hidden Hearing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Clinic Coordinator - Shrewsbury
✨Tip Number 1
Get to know the company! Research Hidden Hearing and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that role.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and diary management. Role-play with a friend or use online resources to get comfortable with your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the Hidden Hearing family.
We think you need these skills to ace Part Time Clinic Coordinator - Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Clinic Coordinator role. Highlight any customer service experience and diary management skills, as these are key for us at Hidden Hearing.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to show off your personality and explain why you’re passionate about providing exceptional care. We love seeing enthusiasm for the role!
Showcase Your Communication Skills: As a Clinic Coordinator, communication is vital. In your application, give examples of how you've effectively interacted with customers or colleagues in the past. This will help us see your personable side!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hidden Hearing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinic Coordinator. Familiarise yourself with diary management, customer care, and the importance of maintaining records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your friendly demeanour and how you’ve positively influenced customer interactions to achieve desired outcomes.
✨Demonstrate Your Organisational Skills
As a Clinic Coordinator, you'll need to manage appointments and maintain records efficiently. Be ready to discuss how you stay organised and handle multiple tasks. You might even want to share a specific system or tool you use to keep everything on track.
✨Emphasise Your Team Spirit
This role involves working closely with hearing care professionals and other colleagues. Talk about your ability to collaborate and support team members. Share instances where you’ve contributed to a positive team environment or helped resolve challenges together.
