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- Tasks: Manage appointments, support hearing professionals, and provide top-notch customer service.
- Company: Join Hidden Hearing, a caring team making a difference in people's lives.
- Benefits: Competitive salary, commission scheme, and ongoing training opportunities.
- Why this job: Be part of a supportive culture while helping others improve their hearing.
- Qualifications: Friendly, self-motivated individuals with strong communication skills.
- Other info: Flexible hours with a focus on personal growth and development.
The predicted salary is between 12 - 16 £ per hour.
At Hidden Hearing, our Branch Coordinator provides exceptional customer service and a welcoming environment for all patients to our hearing centres. We are looking for a clinic coordinator to join our Maidstone Hearing Centre, working Monday and Friday 9.00am to 5.00pm. This role is 15 hours per week.
Salary: £12,685
Key Responsibilities:
- Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
- Support our hearing care professionals to provide exceptional customer care to our customers (or patients) in hearing centres, day clinics and during home visits.
- Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
- Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
- Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
- Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.
We are looking for an individual who possesses the following qualities:
- A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
- Self-motivated and competitive, driven to meet and exceed targets.
- Logical and proactive, capable of navigating challenging situations with ease.
- Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.
About Us:
We make a life-changing difference to people living with hearing loss and we do so through our exceptional colleagues. Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world-leading hearing healthcare and technology group. We embrace 4 core values: we are team players, we create trust, we apply a can-do attitude and we create innovative solutions.
We employ over 650 people in the UK, including almost 240 fully qualified Hearing Aid Dispensers. We pride ourselves on our down-to-earth, supportive culture and consider ourselves a caring team. In fact, we were the first dedicated hearing retailer to be recognised as a member of Investors in People, and in 2023 we were awarded Gold standard.
We encourage colleagues to be actively engaged in our organisation. In return, we offer a competitive basic salary and a commission/bonus scheme designed to reward excellent patient care. There are ongoing training and development opportunities to grow with us so that you become the very best you can be.
Branch Coordinator - Maidstone employer: Hidden Hearing
Contact Detail:
Hidden Hearing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Coordinator - Maidstone
✨Tip Number 1
Get to know the company! Research Hidden Hearing and understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing exceptional care, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help you feel more confident when meeting the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Branch Coordinator - Maidstone
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers in the past, as this role is all about providing exceptional care.
Be Organised and Efficient: Since diary management is key for this position, share examples of how you've successfully managed schedules or appointments before. We love a candidate who can keep things running smoothly!
Demonstrate Your Team Spirit: We’re all about teamwork here at Hidden Hearing. Mention any experiences where you’ve collaborated with others to achieve a common goal. It shows us you’re a great fit for our supportive culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hidden Hearing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Branch Coordinator role. Familiarise yourself with diary management, customer care, and the specific responsibilities mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to build relationships and engage positively, as this aligns perfectly with what Hidden Hearing values.
✨Be Ready to Discuss Sales Strategies
As a Branch Coordinator, you'll need to promote wellness programmes and accessories. Think of ways you've successfully influenced others or met sales targets in previous roles. Be prepared to discuss how you can apply those skills to drive customer engagement at Hidden Hearing.
✨Emphasise Teamwork and Trust
Hidden Hearing values team players who create trust within their teams. During your interview, share examples of how you've collaborated with colleagues in the past. This will show that you embody their core values and are ready to contribute to their supportive culture.
