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- Tasks: Provide premium customer care and conduct comprehensive hearing assessments.
- Company: Join Hidden Hearing, a leading provider of private hearing healthcare in the UK.
- Benefits: Enjoy a competitive salary, generous car allowance, uncapped commission, and 25 days annual leave.
- Why this job: Make a life-changing difference while working in a supportive, family-like culture.
- Qualifications: Must be HCPC qualified with strong customer service and sales skills.
- Other info: Permanent contract with flexible hours; ongoing training and development opportunities available.
The predicted salary is between 30000 - 42000 £ per year.
Hidden Hearing is one of the UK’s leading expert providers of private hearing healthcare, providing life changing hearing healthcare. We are looking for a Hearing Aid Dispenser / Audiologist (HCPC Qualified) this role will be based in the Northampton Area.
Basic salary: £37,618
Generous car allowance: starting from £5,328 per annum (depending on performance/sales) or company car if preferred
Commission: Rewarding uncapped commission payable monthly and opportunity to earn both quarterly and annual bonuses
Annual leave: 25 days plus bank holidays
Employee Assistance Programme: accessible for you and your family. Plus other benefits including employee discounts for you and your family, supportive culture, long service awards
IiP Gold accredited company
You will have the support of a designated diary coordinator and supportive team of managers. You will be employed on a permanent contract, working 37.5 hours per week, Monday to Friday 9.00am to 5.00pm, although some flexibility with working hours in accordance with business needs will be required.
Responsibilities:
- You will need to be a HCPC qualified hearing aid dispenser with the desire and ability to provide premium customer care and have an aptitude for sales.
- To carry out our comprehensive hearing assessments and provide and sell the most appropriate hearing solutions, within specified time scales in accordance with the HCPC standards of performance, conduct and ethics, and BSHAA code of practice and guidelines.
- Complete audiograms and customer records on the Company’s CMS system accurately and synchronise daily.
- Adhere to company working practices including the standard consultation.
- Provide premium after sales service by responding to service calls to resolve problems or queries, in a timely and professional manner.
- Keep knowledge and skills up to date in line with the HCPC CPD requirements.
Job Requirements:
- Qualified HAD or Pre-Registered HAD
- Hold current HCPC registration
- Be a member or be prepared to become a member of BSHAA
- IT skills at a level that enables the use of the company systems and audiometry equipment
- Time and job management abilities to allow a well-planned and structured approach to workload
- Hold current driving licence
- This post requires all applicants to be eligible to work within the UK/ EU without restrictions. Unfortunately, we are not able to provide Visa sponsorship at this time.
We make a life-changing difference to people living with hearing loss and we do so through our exceptional colleagues. Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world-leading hearing healthcare and technology group and together we embrace 4 core values; we are team players, we create trust, we apply a can-do attitude and we create innovative solutions. We employ over 650 people in the UK, including almost 240 fully qualified Hearing Aid Dispensers. It is often said that being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down to earth, supportive culture. We truly care about each and every member of our team. We encourage colleagues to be actively engaged in our organisation. In return we will reward you with a high basic salary and a competitive commission and bonus scheme designed to reward excellent patient care. There are ongoing training and development opportunities to grow and progress with us so that you become the very best you can be.
Hearing Aid Dispenser - Northampton employer: Hidden Hearing
Contact Detail:
Hidden Hearing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hearing Aid Dispenser - Northampton
✨Tip Number 1
Familiarise yourself with the latest hearing aid technologies and trends in the industry. This knowledge will not only help you during interviews but also demonstrate your commitment to providing premium customer care.
✨Tip Number 2
Network with other professionals in the audiology field, especially those who work at Hidden Hearing or similar companies. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your sales experience and how it relates to providing excellent customer service. Be ready to share specific examples of how you've successfully met client needs in previous roles.
✨Tip Number 4
Research Hidden Hearing's company culture and values. Understanding their emphasis on teamwork, trust, and innovation will help you align your responses during interviews and show that you're a great fit for their supportive environment.
We think you need these skills to ace Hearing Aid Dispenser - Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your HCPC qualifications and relevant experience as a Hearing Aid Dispenser. Emphasise any sales achievements and customer care skills that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hearing healthcare and your commitment to providing premium customer service. Mention specific experiences that demonstrate your ability to meet the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your IT skills and familiarity with audiometry equipment, as well as your time management abilities. These are crucial for the role and should be prominently featured.
Show Enthusiasm for Continuous Learning: Mention your commitment to keeping your knowledge up to date in line with HCPC CPD requirements. This shows that you are proactive about your professional development and dedicated to providing the best care possible.
How to prepare for a job interview at Hidden Hearing
✨Showcase Your HCPC Qualification
Make sure to highlight your HCPC qualification during the interview. Discuss how your training and experience align with the standards of performance and ethics expected in the role, as this will demonstrate your commitment to providing high-quality hearing care.
✨Emphasise Customer Care Skills
Since Hidden Hearing values premium customer care, be prepared to share examples of how you've provided exceptional service in previous roles. This could include specific situations where you resolved customer issues or went above and beyond to ensure satisfaction.
✨Demonstrate Sales Aptitude
As the role involves selling hearing solutions, be ready to discuss your sales experience. Share any relevant achievements or strategies you've used to meet sales targets, and express your enthusiasm for helping clients find the right products for their needs.
✨Familiarise Yourself with Company Values
Research Hidden Hearing's core values and be prepared to discuss how you embody these principles. Showing that you understand and align with their culture of teamwork, trust, and innovation will help you stand out as a candidate who fits well within their supportive environment.
