Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage appointments, support hearing professionals, and provide exceptional customer care.
- Company: Join Hidden Hearing, a supportive team dedicated to transforming lives through hearing care.
- Benefits: Competitive salary, commission scheme, ongoing training, and a friendly work environment.
- Why this job: Make a real difference in people's lives while growing your career in healthcare.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a family-like culture with excellent career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Clinic Coordinator – Shrewsbury role at Hidden Hearing
At Hidden Hearing, our Clinic Coordinators (Known internally as a Branch Coordinator) provides exceptional customer service and a welcoming environment for all patients to our hearing centres. We are looking for a full time clinic coordinator to join our Shrewsbury hearing centre working Monday – Friday 9.00am to 5.00pm.
Responsibilities
- Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
- Support our hearing care professionals to provide exceptional customer care to our customer (or patients) in hearing centres, day clinics and during home visits.
- Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
- Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
- Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
- Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.
Qualities
- A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
- Self-motivated and competitive, driven to meet and exceed targets.
- Logical and proactive, capable of navigating challenging situations with ease.
- Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.
About Hidden Hearing
We make a life-changing difference to people living with hearing loss and we do so through our exceptional colleagues.
Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world-leading hearing healthcare and technology group and together we embrace 4 core values; we are team players, we create trust, we apply a can-do attitude and we create innovative solutions.
We employ over 650 people in the UK, including almost 240 fully qualified Hearing Aid Dispensers. It is often said that being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down to earth, supportive culture. We truly care about each and every member of our team. In fact, we became the first dedicated hearing retailer to be recognised as a member of Investors in People over 15 years ago and in 2023 we were awarded Gold standard.
We encourage colleagues to be actively engaged our organisation. In return we will reward you with a high basic salary and a competitive commission and bonus scheme designed to reward excellent patient care.
There are ongoing training and development opportunities to grow and progress with us so that you become the very best you can be.
Job details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Health Care Provider
Industries: Medical Equipment Manufacturing
#J-18808-Ljbffr
Clinic Coordinator - Shrewsbury employer: Hidden Hearing
Contact Detail:
Hidden Hearing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Coordinator - Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hidden Hearing on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and diary management. We want you to shine, so role-play with a friend to boost your confidence!
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm for helping others come through. Remember, they’re looking for someone who fits into their supportive culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the Clinic Coordinator role.
We think you need these skills to ace Clinic Coordinator - Shrewsbury
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and personable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter!
Tailor Your Application: Make sure to customise your CV and cover letter for the Clinic Coordinator role. Highlight your experience in customer service and any relevant skills that align with our values at Hidden Hearing.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot and understand.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hidden Hearing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clinic Coordinator. Familiarise yourself with diary management, customer care, and the importance of maintaining records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your friendly demeanour and how you build strong relationships, as these qualities are key to success at Hidden Hearing.
✨Be Ready to Discuss Sales Strategies
As part of the role, you'll need to promote wellness programmes and accessories. Think about how you can positively engage customers to achieve sales targets. Prepare to discuss any relevant experience you have in sales or customer engagement during the interview.
✨Demonstrate Your Team Spirit
Hidden Hearing values teamwork and a supportive culture. Be prepared to talk about how you work well in a team and contribute to a positive environment. Share examples of how you've collaborated with colleagues to achieve common goals, as this will resonate well with the interviewers.
