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For Companies At a Glance
- Tasks: Manage appointments, support hearing professionals, and provide exceptional customer care.
- Company: Join Hidden Hearing, a leader in hearing healthcare with a caring culture.
- Benefits: Part-time role with competitive salary and the chance to make a real difference.
- Why this job: Be part of a team that transforms lives through exceptional service and support.
- Qualifications: Friendly, persuasive, and self-motivated individuals with a passion for customer service.
- Other info: Dynamic environment with opportunities to grow and develop your skills.
The predicted salary is between 12100 - 15100 £ per year.
Join Hidden Hearing as a Clinic Coordinator and be part of a team dedicated to exceptional patient care.
At Hidden Hearing, our Clinic Coordinators (known internally as a Branch Coordinator) provide exceptional customer service and a welcoming environment for all patients to our hearing centres.
We are looking for a Part‑time Clinic Coordinator to join our Altrincham hearing centre working 2 days per week (15 hours per week) for a salary of £10,140.
Responsibilities
- Diary Management: efficiently optimise appointment scheduling, confirm appointments, and coordinate with colleagues for effective diary management.
- Support our hearing care professionals to provide exceptional customer care to patients in hearing centres, day clinics and during home visits.
- Administration: maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
- Sales: proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
- Customer Care: prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
- Branch Presentation: uphold brand standards by maintaining cleanliness and displaying literature appropriately.
About You
- A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
- Self‑motivated and competitive, driven to meet and exceed targets.
- Logical and proactive, capable of navigating challenging situations with ease.
- Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.
Ready to make a difference with your friendly and customer‑centric approach? Join our team at Hidden Hearing.
Hidden Hearing – About Us: We make a life‑changing difference to people living with hearing loss and we do so through our exceptional colleagues. Established in 1968, we are dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world‑leading hearing healthcare and technology group.
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Clinic Coordinator employer: Hidden Hearing
Contact Detail:
Hidden Hearing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinic Coordinator
✨Tip Number 1
Get to know the company! Research Hidden Hearing and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about exceptional patient care, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Hidden Hearing.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Clinic Coordinator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and personable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV!
Tailor Your Application: Make sure to customise your application for the Clinic Coordinator role. Highlight your experience in customer service and any relevant skills that align with our values at Hidden Hearing. This shows us you’re genuinely interested in the position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your CV is easy to read and your cover letter gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hidden Hearing
✨Know the Company
Before your interview, take some time to research Hidden Hearing. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Clinic Coordinator, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your friendly demeanour and how you build strong relationships, as this aligns perfectly with what they’re looking for.
✨Demonstrate Organisational Skills
Since diary management is a big part of the role, be ready to discuss how you manage your time and keep things organised. You might even want to bring a sample schedule or a method you use to stay on top of appointments and tasks, showing that you can handle the responsibilities effectively.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company. For example, you could ask about the team dynamics or how success is measured for a Clinic Coordinator at Hidden Hearing.