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For Companies At a Glance
- Tasks: Manage appointments, support hearing professionals, and provide exceptional customer service.
- Company: Join Hidden Hearing, a supportive team dedicated to making a difference in hearing care.
- Benefits: Competitive salary, commission scheme, ongoing training, and a friendly work environment.
- Why this job: Make a real impact on people's lives while growing your career in a family-like culture.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Opportunities for personal growth and development in a rewarding industry.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Branch Coordinator – Chichester role at Hidden Hearing
At Hidden Hearing, our Clinic Coordinators (known internally as a Branch Coordinator) provide exceptional customer service and a welcoming environment for all patients at our hearing centres. We are looking for a full-time clinic coordinator to join our Chichester hearing centre, working Monday – Friday 9.00am to 5.00pm.
Responsibilities
- Diary Management: Efficiently optimise appointment scheduling, confirm appointments and coordinate with colleagues for effective diary management.
- Support our hearing care professionals to provide exceptional customer care to our customers (or patients) in hearing centres, day clinics and during home visits.
- Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
- Sales: Proactively promote the Wellness program, accessories, and care plans through positive customer engagement.
- Customer Care: Prioritise premium service by warmly engaging with customers, promptly answering calls, and building strong relationships.
- Branch Presentation: Uphold brand standards by maintaining cleanliness and displaying literature appropriately.
About You
- A persuasive influencer with a friendly demeanour, good at achieving desired outcomes through positive interactions.
- Self-motivated and competitive, driven to meet and exceed targets.
- Logical and proactive, capable of navigating challenging situations with ease.
- Personable and enthusiastic communicator with a strong focus on delivering exceptional customer service.
About Hidden Hearing
Hidden Hearing – About Us
We make a life-changing difference to people living with hearing loss and we do so through our exceptional colleagues.
Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care possible, with more than 100,000 people trusting us to test and care for their hearing every year. We are owned by Demant, a global, world-leading hearing healthcare and technology group and together we embrace 4 core values; we are team players, we create trust, we apply a can-do attitude and we create innovative solutions.
We employ over 650 people in the UK, including almost 240 fully qualified Hearing Aid Dispensers. It is often said that being part of the Hidden Hearing team feels like working with family and friends, as we pride ourselves on our down to earth, supportive culture. We truly care about each and every member of our team. In fact, we became the first dedicated hearing retailer to be recognised as a member of Investors in People over 15 years ago and in 2023 we were awarded Gold standard.
We encourage colleagues to be actively engaged in our organisation. In return we will reward you with a high basic salary and a competitive commission and bonus scheme designed to reward excellent patient care.
There are ongoing training and development opportunities to grow and progress with us so that you become the very best you can be.
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Branch Coordinator - Chichester employer: Hidden Hearing
Contact Detail:
Hidden Hearing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Coordinator - Chichester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hidden Hearing's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their family-like environment.
✨Tip Number 2
Practice your customer service skills! Since the Branch Coordinator role is all about exceptional customer care, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your organisational skills! The role involves diary management and administration, so be prepared to discuss how you keep things running smoothly. Maybe even bring a few tips on how you manage your own schedule effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Branch Coordinator - Chichester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and personable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter!
Tailor Your Application: Make sure to customise your CV and cover letter for the Branch Coordinator role. Highlight your experience in customer service and any relevant skills that align with our values at Hidden Hearing.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hidden Hearing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Branch Coordinator role. Familiarise yourself with diary management, customer care, and the importance of maintaining records. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your friendly demeanour and how you build strong relationships, as these traits are key to succeeding at Hidden Hearing.
✨Demonstrate Your Proactive Attitude
Hidden Hearing values a can-do attitude, so be ready to discuss how you've tackled challenges in previous roles. Share specific instances where you took the initiative to solve problems or improve processes, showcasing your logical and proactive approach.
✨Engage with Enthusiasm
During the interview, let your personality shine through! Be personable and enthusiastic when discussing your experiences and the role. Remember, they’re looking for someone who can connect with patients and create a welcoming environment, so don’t hold back on showing your passion for customer care.
