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- Tasks: Join us as a Branch Coordinator, managing appointments and providing top-notch customer service.
- Company: Hidden Hearing is a trusted leader in hearing care, making a difference since 1968.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and ongoing training opportunities.
- Why this job: Be part of a supportive team that values innovation and teamwork while helping others.
- Qualifications: We're looking for friendly, self-motivated individuals with great communication skills.
- Other info: Work part-time on Thursdays and Fridays, with a chance to make a real impact.
The predicted salary is between 15300 - 17000 £ per year.
At Hidden Hearing, the Clinic Coordinator (known internally as Branch Coordinator) provides exceptional customer service and a welcoming environment for all patients at our hearing centres. We are looking for a clinic coordinator to join our Bedford Hearing Centre on a part-time basis, working Thursday and Friday from 9.00 am to 5.00 pm. The salary for this role is £15,300, with the opportunity to earn a quarterly bonus.
Responsibilities
- Diary Management: Efficiently optimise appointment scheduling, confirm appointments, and coordinate with colleagues for effective diary management.
- Support hearing care professionals in providing exceptional customer care to our patients in hearing centres, day clinics, and during home visits.
- Administration: Maintain customer records, adhere to GDPR regulations, and manage reporting tasks, including stock records.
- Sales: Promote the Wellness program, accessories, and care plans through positive customer engagement.
- Customer Care: Prioritise premium service by engaging warmly with customers, promptly answering calls, and building strong relationships.
- Branch Presentation: Maintain cleanliness and display literature appropriately to uphold brand standards.
Requirements
- A persuasive influencer with a friendly demeanour, skilled at achieving desired outcomes through positive interactions.
- Self-motivated and competitive, driven to meet and exceed targets.
- Logical and proactive, capable of navigating challenging situations with ease.
- Personable and enthusiastic communicator focused on delivering exceptional customer service.
Ready to make a difference with your friendly and customer-centric approach? Join our team at Hidden Hearing.
We make a life-changing difference to people living with hearing loss through our exceptional colleagues. Established in 1968, Hidden Hearing is dedicated to providing the highest standard of care, with over 100,000 people trusting us annually for hearing tests and care. Owned by Demant, a global leader in hearing healthcare and technology, we embrace four core values: teamwork, trust, a can-do attitude, and innovation.
We employ over 650 people in the UK, including nearly 240 fully qualified Hearing Aid Dispensers. Our supportive culture makes working here feel like being part of a family. We are proud to be the first dedicated hearing retailer recognized as a member of Investors in People for over 15 years, earning Gold standard in 2023.
We encourage active engagement from our colleagues and reward them with a competitive salary, commission, and bonuses for excellent patient care. Ongoing training and development opportunities are available to help you grow and excel.
Branch Coordinator - Bedford employer: Hidden Hearing
Contact Detail:
Hidden Hearing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Coordinator - Bedford
✨Tip Number 1
Familiarise yourself with the services offered by Hidden Hearing, especially their Wellness program and accessories. This knowledge will help you engage more effectively with customers and demonstrate your genuine interest in their needs during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Branch Coordinator. This will prepare you to showcase your friendly demeanour and persuasive influencing skills when interacting with potential patients.
✨Tip Number 3
Research the latest trends in hearing care and technology. Being knowledgeable about the industry will not only impress your interviewers but also show that you are proactive and genuinely interested in making a difference in patients' lives.
✨Tip Number 4
Network with current or former employees of Hidden Hearing on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Branch Coordinator - Bedford
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Branch Coordinator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Hidden Hearing that resonate with you, such as their commitment to customer care and teamwork.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service, administration, or sales. Use specific examples to demonstrate your ability to manage appointments, maintain records, and engage positively with customers.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Branch Coordinator role.
How to prepare for a job interview at Hidden Hearing
✨Showcase Your Customer Service Skills
As a Branch Coordinator, exceptional customer service is key. Prepare examples of how you've successfully engaged with customers in the past, highlighting your friendly demeanour and ability to build strong relationships.
✨Demonstrate Diary Management Experience
Since diary management is a crucial part of the role, be ready to discuss your experience with scheduling and coordinating appointments. Mention any tools or systems you’ve used to optimise this process.
✨Highlight Your Sales Acumen
The role involves promoting wellness programmes and accessories, so think of ways you've successfully influenced customers in previous roles. Share specific instances where you exceeded sales targets through positive engagement.
✨Emphasise Your Teamwork and Communication Skills
Hidden Hearing values teamwork and communication. Be prepared to discuss how you’ve collaborated with colleagues in the past and how you handle challenging situations while maintaining a positive attitude.
