Product Manager, User Experience in Newport, Wales

The Product Manager for User Experience will be responsible for mapping all user touch points across all categories of readers and translating these into a cohesive user experience. This will require revisiting the entire software tools & SDK product portfolio and establishing a class leading implementation strategy, facilitating the easy integration of our embedded products, as well as the desktop readers and handheld devices.

This role comprises not only owning all cloud, desktop and mobile tools & SDKs but also our diverse Cloud APIs and services that help customers to integrate and manage our readers within their solutions. The PM will need to work closely with various teams, including Engineering, Sales, Pre-Sales, Marketing, and Operations, to successfully execute the defined strategies and meet business and market requirements.

As our Product Manager User Experience, you’ll support HID’s success by:

• Managing the SW Tools & SDK portfolio and developing it further.
• Providing services and APIs so that the customer can manage our readers within their solutions.
• Being aware of the latest changes in the market (including competitors) when it comes to device management within networks.
• Maintaining market and competitive awareness by analyzing market data and applying it to the product strategy, with strategies for monetization.
• Coordination of go-to-market strategies for software tools with marketing communications and sales.
• Close cooperation with Product Owners (PO) and Business Owners (BO) by acting as the voice of the customer.
• Priority balancing between customer needs, market, business case, and internal capabilities.
• Communication with various internal stakeholders, customers, the market, and partners.
• Sales, Pre-Sales, Tech Support, and Professional Services teams training, and all relevant stakeholders in the context of Software Tools & SDK.

Your Experience and Background include:

• Bachelor’s degree in engineering. Candidates with equivalent education plus relevant work experience may also be considered.
• Understanding of Scaled Agile Framework (SAFe) processes.
• Demonstrated ability to work across cultural, geographical, and disciplinary team boundaries.
• Modern programming languages such as C, C++, Rest.
• Knowledge about cloud architectures and commercial cloud service providers.
• Proficient with Jira and Confluence or similar Product Management software.
• Proficient in MS Office applications, such as Word, Excel, PowerPoint, Miro etc.
• Familiar with MS Windows, Mac OS, Linux, and mobile OS (Android, iOS).
• Compliance with all relevant HID Global policies and procedures related to Quality, Security, Safety, Business Continuity, and Environmental systems.
• Up to 10% of travel and fieldwork, including international travel may be required. Therefore, employee must possess or be able to acquire a valid passport.
• Ability to work flexibly to direct and support colleagues located in other time zones.

What we can offer you:

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming & inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives.