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- Tasks: Manage customer quality incidents and drive continuous improvement in a dynamic team.
- Company: HID Global is a leading tech company focused on secure identities worldwide.
- Benefits: Enjoy competitive salary, flexible work options, and extensive career development opportunities.
- Why this job: Join an innovative team making a real impact on global security solutions.
- Qualifications: 5-7 years in Quality Assurance; degree preferred; knowledge of RFID and software quality practices beneficial.
- Other info: Be part of a diverse, inclusive culture within a global organisation.
The predicted salary is between 28800 - 48000 £ per year.
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An Amazing Career Opportunity for a Customer Quality Incident Manager!!!
Location: Cardiff, UK
Job ID: 40246
As a Customer Quality Incident Manager in Cardiff, you will support the implementation and maintenance of a robust Quality/CQIM (Customer Quality Incident Management) function within HID PACS.
This is a wide-ranging role, collaborating cross-functionally with various PACS and HID Quality Management and QA functions, helping to ensure the best Quality practice and support across HD PACS Solutions.
If this sounds like you keep on reading !
Who are we?
HID Global powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.
Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo
Physical Access Control Solutions (PACS):
HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions.
This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.
As our Customer Quality Incident Manager, you’ll support HID’s success by:
- Works with a team of Quality Champions and ensures adequate Customer Incident Management is in place to support the entire HID PACS Portfolio.
- Assists their team to provide the following functions.
- Management coordinator of Quality Management System to maintain certification of ISO9001 at the HID Cardiff site.
- Support Audit program to ensure the company and its staff follow laid down procedures which comply with ISO9001at the HID Cardiff site.
- Raise the general level of quality awareness within the company and organize regular audits, helping to drive Continuous Improvement.
- Champions the PACS PSQ Process and adoption within PACS.
- Measure, compile, analyze and report internal & external quality metrics.
- Drive cost of poor-quality improvements.
- Lead triage and escalation of emerging product quality issues to resolution.
- Control non-conforming products in accordance with specification and manage corrective and preventative actions completion and verify effectiveness.
- Manage corrective action requests (CAR’s) for external & internal product and process quality issues.
- Facilitate root cause and failure analysis of returned product as necessary.
- Facilitate FMEA meetings with a cross-functional team to ensure quality is built into new products & processes.
- Prepare and present quality information to management, suppliers and customers as required.
What We Will Love About Your Background
- Seen as a grounded and reliable, who is a master of their specific domain.
- Capable of owning projects of moderate complexity and understands the trade-offs in creating good work/output/product/outcomes in their field.
- They are aware and self-learn industry best practices & trends.
- Gets a lot done! They are responsible for complex tasks and complete them despite roadblocks, involving other experts as needed to problem solve.
- They require little oversight beyond high-level direction and are capable of taking a complex scenario, breaking it down into sub-tasks, and completing sub-tasks with relative ease.
- Shows initiative beyond completing tasks list; they can identify and suggest areas of future work for themselves and their teams.
- Self-seeks evidence to support their ideas and builds cases for these ideas.
- They have end-to-end responsibility for tasks of increasing complexity that encompasses more than their own development.
- Known and seen as a leader by their peers and works effectively with non-technical members.
- Usually works with limited supervision, conferring with the wider team and Supervision as required.
- Has latitude for un-reviewed action or decision making.
Your Experience and Education include:
- A college degree in a related field is preferred.
- Must have at least 5 to 7 years’ Testing/Quality Assurance experience.
- Knowledge of RFID, Bluetooth and NFC Technology – beneficial.
- Knowledge of Controllers, SIOs and Head End Systems – beneficial.
- Knowledge of Firmware and Software Quality practices -strongly desired.
- Knowledge of HID Cloud Services and HID Mobile Solutions would be beneficial.
- Knowledge of HID Physical and virtual credentials, including card formats and HID Elite program.
- Knowledge of Biometric Access Control Solutions – beneficial.
- Must demonstrate customer focused mentality.
- Excellent problem-solving and project management skills.
- Internal drive to meet goals.
- Demonstrated time management, communication, presentation, and organization skills.
- Must have the ability to work with various cultures in a global team.
- Must be able to make effective and independent business decisions.
- A solid understanding of quality system requirements and quality tools such as 8D, Cause & Effect Diagram (fishbone), control plans, SPC, FMEA.
- Demonstrated analytical skills to use the data driven approach to solve customer quality issues.
- Understanding and proven work experience with quality, lean and waste elimination processes and tools ensuring continuous improvement.
- Ability to work as part of a team, multi-task, set priorities and meet deadlines.
What we can offer you:
- Competitive salary and rewards package.
- Competitive benefits and annual leave offering, allowing for work-life balance.
- A vibrant, welcoming & inclusive culture.
- Extensive career development opportunities and resources to maximize your potential.
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.
Why apply?
- Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
- Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing or part-time job seekers.
- Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.
We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something. HID technology is behind billions of interactions, in more than 100 countries. We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Project Management and Engineering
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Industries
Security and Investigations
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Customer Quality Incident Manager employer: HID
Contact Detail:
HID Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Incident Manager
✨Tip Number 1
Familiarise yourself with HID's products and services, especially in the Physical Access Control Solutions (PACS) area. Understanding their technology, such as RFID and biometric systems, will help you speak confidently about how you can contribute to their quality management efforts.
✨Tip Number 2
Network with current or former employees of HID, particularly those in quality management roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven quality improvements in previous roles. Highlight your experience with quality tools like FMEA and 8D, as well as any successful projects that demonstrate your problem-solving skills.
✨Tip Number 4
Showcase your ability to work cross-functionally by preparing examples of past collaborations with different teams. Emphasising your communication skills and how you've successfully managed diverse stakeholders will resonate well with HID's collaborative environment.
We think you need these skills to ace Customer Quality Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Quality Assurance and project management. Emphasise your familiarity with ISO9001 standards and any specific technologies mentioned in the job description, such as RFID or Bluetooth.
Craft a Compelling Cover Letter: In your cover letter, express your passion for quality management and how your background aligns with HID's mission. Mention specific examples of how you've driven continuous improvement in previous roles.
Highlight Relevant Skills: Clearly outline your problem-solving abilities and project management skills. Use concrete examples to demonstrate your analytical skills and your experience with quality tools like FMEA or SPC.
Showcase Your Teamwork: Since the role involves collaboration across various functions, include examples of successful teamwork in your application. Highlight your ability to work with diverse teams and cultures, which is crucial for a global company like HID.
How to prepare for a job interview at HID
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Quality Incident Manager. Familiarise yourself with quality management systems, ISO9001 standards, and the specific technologies mentioned in the job description, such as RFID and Bluetooth.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific quality incidents or challenges. Prepare examples from your past experience where you successfully managed quality issues, led teams, or implemented improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Analytical Skills
Demonstrate your ability to analyse data and metrics related to quality. Be ready to discuss how you've used tools like FMEA or 8D in previous roles to identify root causes and implement corrective actions. This will show your potential employer that you can drive continuous improvement.
✨Emphasise Team Collaboration
Since the role involves cross-functional collaboration, highlight your experience working with diverse teams. Share examples of how you've effectively communicated and collaborated with non-technical members to achieve quality goals, showcasing your leadership and interpersonal skills.
