HID powers trusted identities and provides IT services globally. The Associate Manager- IT Service Delivery will lead a team of IT technicians delivering first and second line support across diverse technologies, ensuring timely incident resolution and quality service for HID users.
You will oversee ticket workflows, metrics, and continuous improvement initiatives, while mentoring staff and coordinating with global IT teams to enforce standards and policies.
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IT Service Delivery Manager - Leadership & Growth in Cardiff employer: HID
HID is an exceptional employer that fosters a collaborative and innovative work culture, particularly in our Cardiff location. With a strong emphasis on employee growth, we offer numerous opportunities for professional development and the chance to work on cutting-edge technology in a hybrid environment, allowing for a balanced work-life dynamic. Join us to be part of a multinational team where your contributions will directly impact the future of secure access solutions.
