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- Tasks: Identify upsell opportunities and develop strategies to enhance customer relationships.
- Company: Join HICX, a leading provider of enterprise SaaS solutions for digital supplier management.
- Benefits: Enjoy flexible remote work, private health insurance, and 25 days of paid holiday.
- Why this job: Make an impact in a dynamic environment while working with a diverse international team.
- Qualifications: 5+ years in software sales with strong communication and negotiation skills.
- Other info: Celebrate your birthday with extra PTO and connect through fun company socials.
The predicted salary is between 36000 - 60000 £ per year.
HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. HICX helps Global 5000 companies to organize and manage their supplier data.
Location: Greater London, England, United Kingdom
ESSENTIAL RESPONSIBILITIES AND DUTIES
- Identify Upsell Opportunities – Analyse customer usage, needs, and business goals to uncover opportunities for additional products and services.
- Develop Expansion & Retention Strategies – Create tailored account plans to increase account value through expansion initiatives and ensure renewals occur on or ahead of time.
- Build Strong Customer Relationships – Maintain regular communication with key stakeholders to understand evolving needs and position relevant solutions. Expand relationships beyond existing stakeholders. Travel to meet customers in Europe and Asia periodically.
- Collaborate with Internal Teams – Work closely with Customer Success, Product, Professional Services and Marketing teams to align on expansion goals and deliver a seamless customer experience.
- Support Business Reviews – Support quarterly business reviews and other customer meetings to showcase HICX products and services, introduce new offerings, and reinforce value.
- Negotiate and Close Upsell Deals – Manage the full sales cycle for upsell opportunities, including pricing discussions and contract amendments.
- Monitor Customer Health, Satisfaction and Risk – Track engagement metrics to proactively identify expansion potential and risk indicators. Follow prescribed Sales and Customer Success processes and use required tools – Maintain pipeline in Salesforce, keep customer data sanitized across HICX systems, attend internal meetings as required.
DESIRED SKILLS AND EXPERIENCE
- Minimum 5 years of software sales experience with a proven track record of meeting or exceeding quotas.
- Expertise in expansion sales and renewals within existing customer bases.
- Strong understanding of corporate procurement and finance processes; ability to navigate complex buying cycles.
- Excellent communication and negotiation skills for engaging senior stakeholders and decision-makers.
- Ability to handle ambiguity and adapt quickly in a fast‑paced, dynamic environment.
- Self‑starter with a high degree of initiative and drive; comfortable working independently.
- Collaborative mindset; able to work effectively as part of a cross‑functional team.
- Strong business acumen with the ability to identify growth opportunities and articulate value propositions.
- Proficiency with CRM tools (e.g., Salesforce) and sales analytics platforms.
- Comfortable with consultative selling and building long‑term strategic relationships.
- Organizational and time management skills to manage multiple accounts and priorities simultaneously.
BENEFITS
- Work from anywhere within UK – fully remote company. We have a London office for UK‑based employees who want a change of scenery.
- Private health insurance.
- Flexible PTO – 25 days of paid holiday per year plus England bank holidays.
- Connect and socialize with the team during company socials and off‑site events.
- Celebrate special occasions such as birthdays – additional PTO for all employees during their birthdays.
- Competitive pay – pay is competitive based on your skills and location.
- Work with a diverse, international team.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Industries: Technology, Information and Internet
Client Sales Executive employer: HICX
Contact Detail:
HICX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Sales Executive
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can introduce you to someone at HICX.
✨Tip Number 2
Prepare for those interviews by researching HICX and its products. Understand their solutions inside out so you can confidently discuss how you can help clients with upselling and retention strategies.
✨Tip Number 3
Practice your negotiation skills! Role-play with a friend or mentor to get comfortable discussing pricing and contract amendments. This will help you feel more confident when it comes time to close those upsell deals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Sales Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Sales Executive role. Highlight your experience in software sales and any specific achievements that align with the responsibilities mentioned in the job description.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past roles to show how you've successfully identified upsell opportunities or built strong customer relationships. We want to see how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and qualifications. Remember, we appreciate clarity as much as you do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at HICX
✨Know Your Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss specific quotas you've met or exceeded in previous roles, especially in expansion sales and renewals. This will show that you understand the importance of performance in a sales environment.
✨Understand HICX's Solutions
Familiarise yourself with HICX's regulatory reporting solutions and how they benefit clients. Being able to articulate how these products can solve customer pain points will demonstrate your genuine interest and readiness to engage with potential clients.
✨Prepare for Scenario Questions
Expect questions about how you would handle upsell opportunities or manage customer relationships. Think of examples from your past experience where you successfully navigated complex buying cycles or built strong stakeholder relationships. This will showcase your problem-solving skills and adaptability.
✨Show Your Collaborative Spirit
Since the role involves working closely with various internal teams, be prepared to discuss how you've collaborated in the past. Share examples of how you’ve worked with Customer Success, Product, or Marketing teams to achieve common goals. This will highlight your team-oriented mindset.
