At a Glance
- Tasks: Lead recruitment and training of restaurant teams while promoting Southern Hospitality.
- Company: Join Hickory’s Smokehouse, crowned ‘Best Pub Employer’ for 2025!
- Benefits: Earn up to £15.70 per hour plus tips, with amazing discounts and perks.
- Other info: Enjoy progression opportunities and a supportive team culture.
- Why this job: Make a real impact by developing others and delivering top-class service.
- Qualifications: Experience in training or coaching within a fast-paced restaurant environment.
Start an exciting new chapter in your hospitality career at Hickory’s Smokehouse - We are thrilled to have been recently crowned the ‘Best Pub Employer’ for 2025 at The Publican Awards! Are you currently an experienced trainer who is bursting with passion, ambition and ready for your next big challenge? Are you driven by developing others? In this role, you will be involved in the recruitment and training of our restaurant teams. Your role will embrace our ‘Southern Hospitality’ mindset through leading team trips and help us bring our authentic southern style hospitality to the UK. If you hold the qualities to develop others and deliver personalised top-class service, then you might have the spark we are looking for!
Explore a position that supports development, teamwork and exceptional guest experiences within Hickory’s Smokehouse.
Responsibilities
- Lead recruitment and training of restaurant teams.
- Develop others and deliver personalised top-class service.
- Lead team trips and promote Southern Hospitality in the UK.
- Support the delivery of Hickory’s standards and guest experience.
- Collaborate with managers to improve processes and provide feedback.
Essential requirements
- Previous training or coaching experience in a similar role within a fast-paced or high-volume restaurant environment.
- Previous experience with project management.
- Ability to work to strict timeframes.
- Overnight stays will be required.
- Love to pass on knowledge to all team members and guests.
- Ability to motivate, coach, train and develop team to the Hickory’s standard.
- Passionate about delivering an amazing guest experience and pushing the team to reach their full potential.
- Welcoming, empathetic, and infectious personality.
- Drive to identify grey areas, think creatively and support every team member.
- Open and honest communication skills, with the ability to give feedback.
- Ability to set and maintain the highest standards.
Compensation and benefits
- Package up to £15.70 per hour including Tips (up to £3.00 per hour in Tips).
- Section cross-training pay increases.
- 25% discount for you and 5 friends at all Hickory’s locations (increases to 50% after loyal service).
- Recognition as part of the No.1 business in the Top 100 Best Companies to work for in the UK 2022.
- Birthday reward – a meal on us for you and a friend every year.
- Progression opportunities with The Hickory’s Academy.
- Qualification opportunities (up to A Level and Degree level equivalent).
- Free BBQ / team food and authentic sodas while on shift.
- Christmas Day off work every year.
- Paid occasion days off (e.g., Wedding Day, Kid’s first day at school, moving into your first house, and more).
- Refer-a-friend scheme up to £500.
- Participation in fundraising activities (Cash for Kids).
- Wellbeing Champions in each restaurant to support you.
- 24-hour access to wellbeing and wellness resources.
Please note: To be considered for this position you must have the legal right to work in the UK and be at least 18 years old.
Position details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Education and Training
- Industries: Restaurants
Restaurant Trainer employer: Hickory's Smokehouse
Hickory's Smokehouse in Cardiff is an exceptional employer, recognised as 'Best Pub Employer' for 2025, offering a vibrant work culture that prioritises employee well-being and growth. With competitive pay of up to £15.80 per hour including tips, comprehensive training leading to qualifications, and unique perks like birthday meals and social events, this role promises a rewarding experience for those looking to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Trainer
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We think you need these skills to ace Restaurant Trainer
Some tips for your application 🫡
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Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Hickory's Smokehouse might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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