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For Companies At a Glance
- Tasks: Inspire and develop restaurant managers through training and support.
- Company: Join Hickory's, a brand known for its Southern Hospitality and vibrant culture.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Why this job: Make a real impact by shaping future leaders in a fun, inclusive atmosphere.
- Qualifications: Passion for training, leadership skills, and a commitment to high standards required.
- Other info: Be part of a community-driven team that values every voice.
The predicted salary is between 36000 - 60000 £ per year.
As a Management Development Trainer, you’ll be the driving force behind the growth and development of our restaurant managers, helping them reach their full potential! You’ll be the key link between day-to-day management training, our area managers, and the central training team, ensuring every manager gets the tools they need to launch their career in Hickory’s. With a dedicated area of restaurants under your wing, you’ll take ownership of the training journey for all managers in those venues, making sure that they are keeping the Hickory’s culture at the heart of everything they do, from onboarding all the way through their career.
Your role is all about actively inspiring and developing talent, making sure every manager feels supported and ready to succeed. This role isn’t just about the day-to-day skills of being a manager in a restaurant; it is just as important that you are inspiring and role-modeling the Hickory’s culture in every action and interaction, making sure that our ethos of Southern Hospitality is ingrained into every manager as part of their DNA.
What You’ll Do
- Be the ultimate brand ambassador, embodying our culture and values with a positive attitude every day.
- Champion and deliver an industry-leading Manager In Training (MIT) programme that inspires and engages, brings our Hickory’s culture to life, and creates superstar managers that support business growth and succession.
- Represent the brand as an expert, creating exciting initiatives, engaging on social media (HUB), and spotting opportunities to enhance the guest and team experience.
- Be a role model! A cultural ambassador that never accepts excuses or second best. As a champion of high standards, professionalism, and the 5-star experience, you’ll inspire everyone around you.
- Lead ‘Orientation Days’ for new managers, ensuring they feel welcomed and excited to join the team.
- Oversee management training programs, working with managers and the Learning and Development team to assess training needs and create action plans.
- Design and deliver training programmes and masterclasses that will support the growth and development of MITs and management teams.
- Support and develop Management In-Store Trainers (MISTs) to deliver impactful training in restaurants for MITs and existing management teams.
- Review training weekly to provide feedback and make adjustments as needed, ensuring all managers stay on track.
- Ensure all managers complete their online learning modules.
Guest Experience
- Train and coach team members, new and seasoned, on everything from southern hospitality to running a section like a pro.
- Be a role model for delivering outstanding guest service and southern hospitality, whether it’s during a masterclass or a simple smoker tour.
- Review guest experiences, analyze feedback, and refine training programs to ensure every guest has a memorable visit.
Restaurant Operations
- Work with management teams to ensure that Managers In Training (MITs) have training programmes built that meet their learning needs and support the development of future managers.
- Support MISTs in designing training plans for MITs that align with their individual learning needs and business requirements.
- Partner with management teams to support ‘How’s It Going’ chats, probation meetings, and recruitment of new managers.
- Drive the progress of NPS scores within restaurants by encouraging a culture of feedback and continuous improvement.
Learning and Development
- Deliver training in five essential areas: Effective Communication Skills, Leadership Development, Time Management, Adaptability and Problem-Solving, and Emotional Intelligence.
Who You Are
- Authentic: Lead with integrity, set high standards, act with humility and self-awareness.
- Welcoming: Build strong relationships, create an inclusive environment where everyone’s voice is heard.
- Passionate: Be a change agent, foster a positive environment, advocate for personal and team development.
- Daring: Embrace challenges, innovate, and stay true to our brand’s values.
- Community-Driven: Engage in local initiatives, foster a sense of belonging within the business.
Ready to make an impact, inspire growth, and champion development? Let’s go!
Manager Trainer employer: Hickorys Smokehouse
Contact Detail:
Hickorys Smokehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager Trainer
✨Tip Number 1
Familiarise yourself with Hickory's culture and values. Understanding the ethos of Southern Hospitality will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Hickory's. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Prepare to showcase your training and development experience. Think of specific examples where you've successfully inspired and developed talent, as this aligns perfectly with the responsibilities of the Manager Trainer role.
✨Tip Number 4
Stay updated on industry trends related to restaurant management and training. Being knowledgeable about current best practices will help you stand out as a candidate who is proactive and passionate about the field.
We think you need these skills to ace Manager Trainer
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities and expectations of a Management Development Trainer. Tailor your application to highlight how your skills and experiences align with the job description.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience in training, management, or hospitality. Use specific examples that demonstrate your ability to inspire and develop talent, as well as your understanding of the Hickory's culture.
Highlight Soft Skills: This role requires strong interpersonal skills. Make sure to mention your abilities in communication, leadership, and adaptability. Provide examples of how you've successfully built relationships and fostered an inclusive environment in past roles.
Craft a Compelling Cover Letter: Your cover letter should not only express your enthusiasm for the role but also reflect your understanding of Hickory's values. Share your passion for training and development, and explain how you can contribute to the growth of future managers.
How to prepare for a job interview at Hickorys Smokehouse
✨Showcase Your Passion for Development
As a Management Development Trainer, it's crucial to demonstrate your enthusiasm for nurturing talent. Share specific examples of how you've inspired and developed others in previous roles, highlighting your commitment to fostering growth.
✨Emphasise Cultural Fit
Hickory's values its culture deeply, so be prepared to discuss how you embody their ethos of Southern Hospitality. Provide examples of how you've integrated company values into training or management practices in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and leadership skills. Prepare scenarios where you've successfully handled challenges in training or management, focusing on your approach and the outcomes.
✨Engage with the Interviewers
Make the interview a two-way conversation. Ask insightful questions about their training programmes and how they measure success. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
