Join the award-winning team at Hickory’s Smokehouse - We are thrilled to have been recently awarded the ‘Best Operations Team’ for 2026 at The Publican Awards!
We’re on the lookout for a detail-focused Systems Coordinator to support the integrity and performance of our operational systems across the business. We’re not your average company – we’re all about authentic Southern hospitality, amazing people, and genuine career development. From slow-smoked meats to big team wins, life at Hickory’s is full of flavour. If you’re looking to build your tech career in a fast-paced, feel-good environment, this could be your perfect next step.
This role combines hands-on troubleshooting, operational reporting and day-to-day systems maintenance. You’ll take ownership of supporting a range of systems and get involved in a variety of technical projects, working with our restaurant and central support teams.
What you’ll be doing as a Systems Coordinator
- Creating and maintaining product and pricing data in EPOS
- Ensuring optimal use of our inventory systems across departments
- Supporting seasonal menu updates and promotions
- Producing structured reports (sales, GP, promotions, guest metrics)
- Development of training materials to support restaurant teams
- Supporting day-to-day system administration
- Assisting with upgrades, launches and configuration changes
- Preparing system set-up for new restaurant openings
About you
Essential
- Previous experience in data management, systems support or a related role
- Experience working with structured datasets within operational systems
- Experience with EPOS, product and/or inventory management systems
- Strong Excel skills (e.g. pivot tables, lookups, data validation & structured data manipulation)
- High attention to detail and accuracy
- Ability to manage multiple priorities and projects in parallel
- Strong communication and interpersonal skills
- Full UK Driving licence & access to your own vehicle
Desirable
- Experience within a hospitality or retail environment
- Experience working with third-party system providers
- An understanding of IT systems and infrastructure
- A supporting qualification in a related field
Working pattern & location
Monday – Friday. You will be primarily based at our Chester HQ with some remote working and occasional restaurant visits
Thank You’s & Benefits
- Salary up to £35,000 DOE
- Excellent training opportunities – through our award-winning Hickory’s Training Academy
- Birthday reward meal on us for you & your friends - every year
- Christmas Day off work - every year
- Moments that matter – Paid occasion days off (Wedding day, kid’s first day at school, moving into first home & more)
- Team Player card – 25% discount for you & 5 friends at Hickory’s, Barlounge & Upstairs at the Grill (rising to 50% for loyal service)
- Wellbeing support & 24-hour access to our wellness programme
- Our pledge to a work-life balance – monitoring & managing through our Red Zone
- A chance to ‘give a bit back’ with fundraising activities for Cash For Kids
- Up to £1000 for you – through the refer a friend scheme
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Systems Coordinator in Chester employer: Hickory's Smokehouse
At Hickory's Smokehouse, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions creativity and teamwork. As a Junior Sous Chef, you'll benefit from our award-winning training academy, generous salary package, and a strong focus on work-life balance, all while working in a state-of-the-art kitchen with passionate BBQ enthusiasts. Join us to not only advance your culinary career but also to be part of a community that values your growth and well-being.
