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- Tasks: Be the go-to person for patient support and ensure top-notch customer service.
- Company: Join Uniphar, a rapidly growing global healthcare services company.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive work culture.
- Why this job: Make a real difference in patients' lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Work remotely or in-office with opportunities for career growth.
The predicted salary is between 10 - 16 £ per hour.
Be the main point of contact for service referrals and day to day interactions and queries for specific patient support programmes.
- Ensure the provision of a continuous high level of customer service.
- Ensure material orders are managed and coordinated using SAP to ensure a timely and accurate delivery.
- Coordinate the delivery and dispensing of prescribed medications and associated ancillaries which will involve close collaboration with various other departments.
- Accurately report details of Adverse Events, Product Complaints and/or Clinical Incidents as per company policy.
- Ensure complete accuracy at all times, minimising the impact of error.
- Prepare weekly, monthly, quarterly and annual reports and/or reviews as required.
- Work with internal departments/colleagues to resolve problems, facilitate solutions and enhance customer service offerings.
- Build and maintain strong working relationships with all relevant stakeholders.
- Update, review and approve Standard Operating Procedures, Work Instructions and Quality related documentation as required.
- Offer input and suggestions as to how policies and procedures could be further developed/improved upon.
- Lead and participate in customer complaint investigations as required, to include prompt and efficient follow up.
- Acknowledge and understand the appropriateness to escalate as required.
- Participate with the implementation of induction and routine service training for new and existing employees.
- Contribute towards department objectives in line with the overall business strategy.
- Deliver and exceed on agreed targets as set by your line manager.
- Undertake day to day filing and general office administration.
- Perform any other duties as required based on company needs.
Patient Support Agent ( Part time ) employer: Hickey's Pharmacy
Contact Detail:
Hickey's Pharmacy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Agent ( Part time )
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Uniphar on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Uniphar’s culture and values, especially their People First approach. Show us how you align with that in your answers.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions related to customer service and teamwork, as these are key for the Patient Support Agent role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Uniphar team!
We think you need these skills to ace Patient Support Agent ( Part time )
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Support Agent role. Highlight your relevant experience in customer service and any specific skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: As a Patient Support Agent, you'll be the main point of contact for patients. Use your application to demonstrate your communication skills. Share examples of how you've effectively handled queries or resolved issues in the past. We love clear and concise communicators!
Be Detail-Oriented: Accuracy is key in this role, so make sure your application is free from errors. Double-check your spelling and grammar, and ensure all information is correct. We appreciate candidates who pay attention to detail, just like we do in our work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team at Uniphar!
How to prepare for a job interview at Hickey's Pharmacy
✨Know Your Stuff
Make sure you understand the role of a Patient Support Agent inside out. Familiarise yourself with the specific patient support programmes and how they operate. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing high-level customer service, prepare examples from your past experiences where you've excelled in this area. Think about times when you resolved issues or built strong relationships with clients, as these stories will resonate well with the interviewers.
✨Be Ready to Collaborate
Collaboration is key in this role, so be prepared to discuss how you've worked with different departments or teams in the past. Highlight your ability to communicate effectively and resolve problems, as this will demonstrate that you can thrive in a team-oriented environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, the team you'll be working with, or how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the company's goals.
