At a Glance
- Tasks: Be the friendly face of The Wolds Care Centre, welcoming visitors and supporting administration.
- Company: Join HICA, a not-for-profit organisation dedicated to high-quality care and support.
- Benefits: Earn £13.21 per hour with flexible casual hours and a supportive team environment.
- Other info: Perfect for those seeking flexibility and a rewarding role in a caring community.
- Why this job: Make a difference in people's lives while gaining valuable experience in a care setting.
- Qualifications: Previous admin or reception experience and strong organisational skills are preferred.
The predicted salary is between 13.21 - 13.21 £ per hour.
Be everyone's champion this summer by scoring a new role with HICA! We're looking for an organised, professional, and friendly individual to join our team at The Wolds Care Centre in Louth as a Casual Receptionist. This role is ideal for someone who enjoys variety and flexibility, providing reception and administrative support on an as and when required basis to help ensure the smooth day-to-day running of the home. As the first point of contact for visitors, residents, families and colleagues, you'll play an important role in creating a welcoming environment while supporting the home's administration.
What the role involves:
- Answering the telephone, logging and passing on messages in a timely manner.
- Welcoming visitors and providing a professional first point of contact.
- Supporting with staff recruitment administration, payroll and documentation.
- Dealing with queries relating to staffing matters in accordance with HICA policies and procedures.
- Maintaining accurate records on the computerised management information system while ensuring confidentiality.
- Administration of residents' monies, ensuring accountability.
- Carrying out general administrative duties as required.
Who we're looking for:
- Previous experience in an administrative or reception role.
- Excellent organisational and communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Previous experience in a care setting is desirable but not essential.
Pay & Hours:
- £13.21 per hour
- Casual (0-hour) contract
- No guaranteed hours - shifts will be offered on an as and when required basis
About The Wolds Care Centre:
The Wolds Care Centre is a welcoming residential care home in Louth, providing high-quality care and support in a comfortable and friendly environment. Our dedicated team is committed to promoting dignity, independence and wellbeing for every resident.
The HICA Group is a not-for-profit organisation providing a range of care services to older adults and people with learning disabilities across care homes, residential settings and the community. HICA is proud to be a Veterans Friendly Framework (VFF) accredited organisation and is committed to the Armed Forces Covenant and its values. We continue to develop recruitment pathways that attract and support members of the Armed Forces community, and we actively encourage applications from those who have served, as well as partners of veterans.
The successful candidate will be required to undertake an Enhanced DBS check.
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Lincolnshire, Louth
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like HICA and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at HICA and let us see your personality shine through!
We think you need these skills to ace Receptionist in Lincolnshire, Louth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and HICA.
Get Familiar with Our Brand:Before applying, take some time to learn about HICA and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at HICA
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress HICA.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which HICA will surely appreciate.
